Coupa Support Analyst

1 day ago


Kuala Lumpur, Malaysia Tentacle Infotech Full time

**Job Title**: Coupa Support Analyst

**Job Summary**:
We are seeking a **proactive and detail-oriented Coupa Support Analyst** to join our growing Application Support team. You will be responsible for supporting, troubleshooting, and enhancing the **Coupa platform** across various modules like Procurement, Invoicing, Expenses, and Supplier Management. This role involves close collaboration with cross-functional teams in procurement, finance, and IT to ensure seamless P2P operations.

**Key Responsibilities**:

- Provide **daily functional and technical support** for Coupa modules
- Monitor and resolve **tickets and incidents** within SLA timelines
- Troubleshoot issues related to Coupa **configurations, integrations, and workflows**:

- Manage **user access, roles, and security settings** in Coupa
- Coordinate with Coupa support and internal IT teams for issue resolution
- Support and participate in **testing and deploying enhancements** and new modules
- Assist in **month-end and quarter-end activities**:

- Create and maintain user documentation and conduct training
- Maintain logs of issues, changes, and resolutions

**Required Qualifications**:

- Bachelor’s degree in **Computer Science, IT, Finance**, or related field
- 3-5+ years of hands-on experience supporting **Coupa or similar P2P platforms**:

- Solid understanding of **Procure-to-Pay (P2P)** processes
- Experience with Coupa **ERP integrations** (SAP, Oracle, NetSuite)
- Familiarity with ticketing tools like **ServiceNow or Jira**, and **ITIL processes**:

- Strong problem-solving, communication, and multitasking skills

**Preferred Skills**:

- **Coupa Certified Professional (CCP)** is a strong advantage
- Experience with **Coupa Insights**, **SQL**, or **Power BI** for reporting
- Knowledge of **audit/compliance** in procurement and finance systems

Pay: RM5,000.00 - RM8,000.00 per month

**Experience**:

- Coupa: 1 year (required)
- Procure-to-Pay (P2P) processes: 1 year (preferred)
- Coupa ERP integrations (SAP, Oracle, NetSuite): 1 year (preferred)
- ServiceNow or Jira, and ITIL processes: 1 year (preferred)
- Coupa Certified Professional (CCP): 1 year (preferred)
- Coupa Insights, SQL, or Power BI for reporting: 1 year (preferred)

Work Location: In person


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