Coupa Support Analyst

2 days ago


Kuala Lumpur, Malaysia Infokall Solutions Sdn Bhd Full time

functional and technical support for the Coupa platform, ensuring optimal performance,

resolving issues, and supporting end-users across the business. You will work closely with

procurement, finance, and IT teams to maintain system stability and enhance user

experience.

**Key Responsibilities**:

- Provide daily operational support for Coupa modules (Procurement, Invoicing,

Expenses, Supplier Management, etc.).
- Monitor and respond to incidents and service requests via ticketing system within

SLA.
- Troubleshoot and resolve functional and technical issues related to Coupa

configurations, integrations, and workflows.
- Support user access management, role-based permissions, and Coupa security

configurations.
- Perform root cause analysis and implement preventive solutions for recurring

issues.
- Liaise with Coupa support and internal IT teams to resolve platform-level or

integration-related problems.
- Assist in testing and deploying Coupa updates, enhancements, and new modules.
- Support month-end / quarter-end closing processes related to P2P operations.
- Provide training and documentation for business users and new joiners.
- Maintain documentation for processes, issues, configurations, and resolutions.

**Required Qualifications and Skills**:

- Bachelor’s degree in Computer Science, Information Systems, Finance, or a related

field.
- 3-5+ years of hands-on experience supporting Coupa or similar P2P SaaS platforms.
- Strong understanding of P2P processes including procurement, invoicing, and

expense management.
- Experience with Coupa integrations to ERP systems (e.g., SAP, Oracle, NetSuite).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and ITIL support model.
- Excellent problem-solving, communication, and analytical skills.
- Ability to prioritize, multitask, and work collaboratively in a fast-paced environment.

**Preferred Qualifications**:

- Coupa Certified Professional (CCP) certification is a plus.
- Experience with data extraction and reporting tools (e.g., Coupa Insights, SQL,

Power BI).
- Understanding of compliance and audit requirements in procurement and finance

systems.

**Job Types**: Full-time, Contract
Contract length: 8 months

Pay: RM5,000.00 - RM8,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- COUPA: 3 years (required)

Work Location: In person

Application Deadline: 04/30/2025
Expected Start Date: 05/15/2025



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