Coupa Support Analyst

1 day ago


Kuala Lumpur, Malaysia Tentacle Group Full time

Job Summary:
Key Responsibilities:

- Provide daily operational support for Coupa modules (Procurement, Invoicing,

Expenses, Supplier Management, etc.).
- Monitor and respond to incidents and service requests via ticketing system within

SLA.
- Troubleshoot and resolve functional and technical issues related to Coupa

configurations, integrations, and workflows.
- Support user access management, role-based permissions, and Coupa security

configurations.
- Perform root cause analysis and implement preventive solutions for recurring

issues.
- Liaise with Coupa support and internal IT teams to resolve platform-level or

integration-related problems.
- Assist in testing and deploying Coupa updates, enhancements, and new modules.
- Support month-end / quarter-end closing processes related to P2P operations.
- Provide training and documentation for business users and new joiners.
- Maintain documentation for processes, issues, configurations, and resolutions.

Required Qualifications and Skills: - Bachelor’s degree in Computer Science, Information Systems, Finance, or a related f ield. - 3-5+ years of hands-on experience supporting Coupa or similar P2P SaaS platforms.
- Strong understanding of P2P processes including procurement, invoicing, and expense management. - Experience with Coupa integrations to ERP systems (e.g., SAP, Oracle, NetSuite). - Familiarity with ticketing systems (e.g., ServiceNow, Jira) and ITIL support model. - Excellent problem-solving, communication, and analytical skills. - Ability to prioritize, multitask, and work collaboratively in a fast-paced environment.

Preferred Qualifications: - Coupa Certified Professional (CCP) certification is a plus. - Experience with data extraction and reporting tools (e.g., Coupa Insights, SQL, Power BI). - Understanding of compliance and audit requirements in procurement and finance systems.

**Job Type**: Contract

Pay: RM3,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift



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