Customer Service Officer
2 weeks ago
**Customer Service Responsibilities Roles**:
- Manage incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
**Skills required**:
- Interpersonal skills
- High level of professionalism (you are one of the faces of the company)
- Positive attitude (can be tough to maintain for some people in the face of an irate customer )
- Calm under pressure
- Ability to handle stress
- Friendliness
- Excellent verbal and communication skills
Age: 20 - 45 years old
**Salary**: RM1,800 - RM2,500 per month
**Benefits**:
- Attendance Allowance
- Phone Allowance
- Performance Bonus
- Opportunities for promotion
- Profesional Development
Pay: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
-
Customer Service Officer
5 days ago
Shah Alam, Malaysia Bright Property Service (M) Sdn Bhd Full timeCollection of maintenance/ miscellaneous payment, attend to owner's inquiries and resolve their problems/ complaints, report and follow up with contractors on rectification of defects. - Responsible for the creation, updating and management of files as well as key management. - Coordinate with the Project Manager, contractors and maintenance team on property...
-
Customer Service Officer
2 weeks ago
Shah Alam, Selangor, Malaysia PAL LINE MALAYSIA SDN. BHD. Full time 40,000 - 60,000 per yearWe are looking for a detail-oriented and reliable Customer Service Officer to support our daily operations in the freight forwarding and logistics industry. This role is ideal for someone who enjoys working with people, is highly organized, and can communicate effectively in a multilingual environment. You will play a key part in ensuring smooth coordination...
-
Customer Service Officer
17 hours ago
Shah Alam, Malaysia Career International Fos Sdn. Bhd Full timeCall Center Representative Job Duties and Responsibilities: - Receive inbound calls and place outbound calls. - Handle all customer enquiries and service and fault support. - Resolves problems by clarifying issues. - Fulfills service requests; completing Navision transaction; forwarding service requests. - Maintains and updating customers’ database by...
-
Customer Service Officer
5 days ago
Shah Alam, Malaysia Stanta Mauser Full time**Job Description & Job Specification for** Position: Customer Service Officer (Contract) Report to: Manager **Key Responsibilities**: a. To manage sales administrative functions including accurate order processing, filing and delivery scheduling. b. To lead and liaise between the Sales team and interdepartmental with customers and suppliers to ensure...
-
Customer Service Officer
7 days ago
Shah Alam, Malaysia Tasco Yusen Gold Cold Sdn Bhd Full timeManage and handle full spectrum of daily Customer Service duties - Responsible of daily manpower planning & tasks assigning for the Customer Service Department - Manage the performance of the Customer Service Department in performing their day-to-day operational activities, ensuring quality and timeliness. - Responsible of communicating with the Customers &...
-
Customer Service Officer
17 hours ago
Shah Alam, Malaysia Aura One Resources (M) Sdn Bhd Full time**QUALIFICATIONS** Certificate/ Diploma/ Degree At least 1-2 years of experience in a related field **CRITERIA** Knowledgeable in using computer systems, Microsoft Office, FB, IG, Shopee & TikTok Teamwork Friendly Diligently assist in the company's general work Careful and sensitive to the issue Fast learner Knowledgeable in E-commerce & live in...
-
Malaysia - IT Service Desk Analyst
2 weeks ago
Shah Alam, Selangor, Malaysia Inchcape Shipping Service Full time 40,000 - 80,000 per yearWho we are?At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our...
-
Customer Service Officer
5 days ago
Shah Alam, Malaysia DiGi Telecommunications Full time**Requirement** - English and Bahasa (required) - Flexible to work on any/ time, including weekend/ public holiday - Must have own transport **Working hours** - 5 days/week, 9 hours/day - Rotating shift 7am - 3am **Jobscope** - Handle Customer enquiry via telephone to provide information and assistance. - Professionally handle high volume of inquiries from...
-
Customer Service
7 days ago
Shah Alam, Selangor, Malaysia The Recruiters Space Full timeOur client is the leading Fleet Management System brand in Taiwan, offering a comprehensive solution that includes exceptional service processes, advanced software, reliable hardware, and robust cloud infrastructure. They are now bringing this extensive expertise to Malaysia to help local fleets operate more efficiently and productively.Founded in 2004 in...
-
Customer Service
18 hours ago
Shah Alam, Malaysia Mercu Cita Manufacturing Sdn Bhd Full time**Responsibilities**: - Handle customer inquiries and provide accurate information about company products. - Assist customers with their product-related needs and guide them through the buying process. - Resolve customer issues and complaints promptly and professionally. - Maintain and update customer records in our database. - Coordinate with other...