Customer Service

3 days ago

Shah Alam, Selangor, Malaysia The Recruiters Space Full time

Our client is the leading Fleet Management System brand in Taiwan, offering a comprehensive solution that includes exceptional service processes, advanced software, reliable hardware, and robust cloud infrastructure. They are now bringing this extensive expertise to Malaysia to help local fleets operate more efficiently and productively.

Founded in 2004 in Taiwan, our client specializes in Fleet Management Systems. Their business philosophy, "Fast service and lifetime warranty," reflects their commitment to delivering the fastest repair service within 48 hours.

Position: Sales Coordinator/ Customer Service

Location: Bukit Rimau, Shah Alam

RESPONSIBILITIES:

  • Assist the sales team in contacting new and existing customers.
  • Manage administrative tasks including paperwork and documentation.
  • Prepare invoices and follow up on customer payments.
  • Schedule and coordinate appointments between salespersons and customers.
  • Collaborate with the team to meet overall team and company targets.
  • Interact directly with customers and suppliers/principals via phone, email, or in person.
  • Respond promptly to customer and supplier inquiries and assist the sales team in managing customer complaints.
  • Maintain accurate records of customer interactions and transactions.
  • Handle general office administration.
  • Communicate and coordinate effectively with internal departments.
  • Follow up on customer interactions to ensure satisfaction and resolution.
  • Provide feedback to improve customer service processes.
  • Carry out any other related tasks or assignments as required from time to time.

REQUIREMENTS:

  • Minimum Diploma qualification; Degree holders are encouraged to apply.
  • Proficient in English, Bahasa Malaysia, and Mandarin (both written and spoken).
  • Eager to learn, with a strong sense of responsibility.
  • Excellent communication skills, with the ability to build and maintain trust within the team.
  • Familiarity with customer service principles and practices.
  • Knowledge of administrative procedures and processes.
  • Proficient in Microsoft Office and other relevant computer applications.

REMUNERATION PACKAGES:

Basic: RM2,000 - RM3,500 (Negotiable plus commission RM2500 to RM5000)

EPF, SOCSO, EIS

Benefit:

Transport Allowance is RM100

Commission: Appx RM5 per unit.

Annual Leave, Bonus & Etc

Working Days: Monday to Friday 9am - 6pm

Job Type: Full-time

Pay: RM2, RM6,000.00 per month

Benefits:

  • Professional development

Work Location: In person

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