Customer Service Agent

1 week ago


Ipoh, Malaysia Changi Travel Services Pte Ltd Full time

**Requirements**:
**Customer Service Agent / Team Leader (24/7 Operation) | Ipoh**
- **
Fluent in written and spoken** English and any other languages would be advantageous.
- Comfortable with working on** weekends, public holidays and shift work (including night shift)**, when required.
- Has a strong passion for Customer Service and managing the flow of Customer Experience.
- Able to work well under pressure in a fast-paced environment.
- Resourceful, proactive, and able to work independently to produce high quality technical or professional work
- Experience in Omni Channel support experience with basic ticketing systems (SalesForce/Zendesk/Avaya/Facebook Page Manager), would be advantageous.

**Responsibilities**:

- Escalate complaints and feedback to the correct Channel / Managers.
- Ensure key directions from the Management are followed through and accomplished.
- Achieve set SLA’s and targets daily.
- Manage any other ad-hoc tasks assigned by supervisor.

**Benefits**:

- Additional Allowances and Incentives
- EPF provided
- Working in a team

Additional Benefits
- Allowance Provided
- Training Provided
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB



  • Ipoh, Perak, Malaysia Great Eastern Life Full time

    Job Description - Associate, Customer and Agent Service Centre (GELM Operations-Ipoh) (25000039)Job Number:25000039Discover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many...


  • Ipoh, Malaysia DELTA VACATION SDN BHD Full time

    CUSTOMER SERVICE AGENT - Dealing with passenger enquiries about flight departures and arrivals - Checking passengers in giving seat numbers - Providing boarding passes and luggage labels - Telling passengers about luggage restrictions - Weighing baggage and collecting any excess weight charges - Taking care of people with special needs, and unaccompanied...


  • Ipoh, Malaysia Nirvana Full time

    Ensuring that the efficient running of the daily counters service operations, to ensure a quality and accuracy of various marketing reporting, updating of customer particulars and handling of correspondences. - Handling the general sales transactions in accordance with established company policies, guidelines, and procedures, with excellent customer service,...


  • Ipoh, Malaysia Nirvana Full time

    Ensuring that the efficient running of the daily counters service operations, to ensure a quality and accuracy of various marketing reporting, updating of customer particulars and handling of correspondences. - Handling the general sales transactions in accordance with established company policies, guidelines, and procedures, with excellent customer service,...


  • Ipoh, Malaysia Allianz Malaysia Full time

    44290 | Operations | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** **Key Responsibilities** - Face-to-face customer service to Life and General insurance policyholders - Complaint handling and escalation - Premium collections, reconciliation and banking - Decentralization of policy servicing - Attending to...

  • Customer Service

    4 weeks ago


    Ipoh, Malaysia IP Printing (M) Sdn Bhd Full time

    Are You Looking for an Customer Service Job ? That Right, We are hiring Full-Time. Hiring Position: Customer Service Location: Ipoh, Perak Working hours: 9.30 AM - 6.30 PM (Monday-Friday) Working hours: 9.30 AM - 1.30 PM (Saturday) Job Scope - Respond to all requests and inquiries of our Products and merchants by Walk in, phone or through any Online or...

  • Customer Service

    1 week ago


    Ipoh, Malaysia IPOH PRIMA MEDIC SDN BHD Full time

    Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals. Ipoh Prima Medic Sdn Bhd was...

  • Customer Service

    1 week ago


    Ipoh, Malaysia Wealth Seed Alliance Agency Full time

    1.MEMBERI KESEDARAN PERLINDUNGAN KEPADA MASYARAKAT 2.MEMBERI PERKHIDMATAN BERTERUSAN DALAM MENASIHATI PELANGGAN PELUANG KERJAYA BERSAMA ETIQA FAMILY TAKAFUL BERHAD Bagi anda yang sedang mencari peluang Kerjaya Baru yang mempunyai ciri-ciri seperti berikut, - Yang mampu menukar lanskap kehidupan anda - Bekerja dalam wakti fleksibel - Bekerja dan menikmati...


  • Ipoh, Malaysia AIA Public Takaful Berhad Full time

    1) Provide service to clients’ changing insurance needs by selling AIA products and services: life, health, and disability insurance 2) Create and maintain good rapport with clients by offering good quality services for repeat business and referrals 3) Conduct in-depth reviews of clients’ financial plan, current provision and future aims and assist...


  • Ipoh, Malaysia AIA Public Takaful Berhad Full time

    1) Provide service to clients’ changing insurance needs by selling AIA products and services: life, health, and disability insurance 2) Create and maintain good rapport with clients by offering good quality services for repeat business and referrals 3) Conduct in-depth reviews of clients’ financial plan, current provision and future aims and assist...


  • Ipoh, Perak, Malaysia GREAT EASTERN Full time

    Company Overview:">GREAT EASTERN has been serving Asia for over a century, earning a long-lasting legacy of trust from our customers. We pride ourselves on our commitment to integrity, initiative, and involvement.Our mission is to protect what matters most to our customers by providing proactive solutions in life and general insurance.">Key...


  • Ipoh, Malaysia AIA Public Takaful Berhad Full time

    1) Provide service to clients’ changing insurance needs by selling AIA products and services: life, health, and disability insurance 2) Create and maintain good rapport with clients by offering good quality services for repeat business and referrals 3) Conduct in-depth reviews of clients’ financial plan, current provision and future aims and assist...

  • Customer Service

    5 days ago


    Ipoh, Malaysia YP PACKAGING SDN BHD Full time

    We are packaging company and in rapid expansion to grow our business. We are currently looking for dynamic individual to join our team as we expand our business. **Responsibilities**: - Respond to customer queries in a timely and accurate way - Handle inbound calls in a professional manner. - Update our internal databases with information about useful...


  • Ipoh, Malaysia Hearlife Centre Sdn Bhd Full time

    **Job Summary** **About Us**: HearLIFE is the biggest One-Stop Hearing Care Group in South East Asia with regional offices located at Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar and South Korea. HearLIFE Malaysia currently headquartered in Kuala Lumpur and operates from six (6) outlets throughout Malaysia. HearLIFE Hearing Care Centre offers...


  • Ipoh, Malaysia GENESIS MILLENIUM FALCON SDN BHD Full time

    **Genesis Service Center (Mobile Service Center)** Hiring -Customer Service cum Admin (Minimum 2 year experience in Service Center) Location: No 8A, Jalan Medan Ipoh 1D,Taman Ipoh Timur, 31400 Ipoh, Perak Working Hour - 10am to 7pm (Monday to Friday) Off Day -Saturday, Sunday & Public Holiday **Job Responsibilities (Multi-Task)** - Responsible for...

  • Customer Service

    3 weeks ago


    Ipoh, Malaysia SIMANA NETWORK SDN BHD Full time

    **IMMEDIATE STARTER!!** We are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization. **BENEFITS: - ** - On the job training...


  • Ipoh, Perak, Malaysia Prudential Hong Kong Limited Full time

    Job SummaryTo deliver exceptional customer experiences by handling incoming telephone enquiries, issues or complaints related to Prudential products or services. This involves providing polite, professional and accurate responses in accordance with agreed service standards. Additionally, making ad-hoc outgoing calls to customers as required to resolve or...


  • Ipoh, Malaysia Humantech Services Sdn Bhd Full time

    **Interested**: Kindly **Whatsapp **your resume to **016-9729309 for faster response** **Position : In-House Property Agent 房地äº-代理** **Location : Ipoh Perak** **Salary Package : Basic Salary + Commission** **Job Scope**: - Attending walk in, call in & online customers inquiries related to projects. - Perform all sales duties,...


  • Ipoh, Malaysia Glory HR Solutions Full time

    A multi-faceted property developer is seeking a talented and motivated **Property Sales Agent** to join the team. As a **Property Sales Agent, **you will play a critical role in: - Engage with customers through walk-ins, calls, and online inquiries regarding property projects. - Provide exceptional pre-sales, follow up administration (till S&P sign off)...


  • Ipoh, Malaysia CLICK GAMING DISTRIBUTION GROUP SDN BHD Full time

    **Career Prospect** The customer service role is a challenging yet rewarding position. It requires someone who is highly engaging and intuitive in answering and solving customer questions. High teamwork spirit and leadership skills are required for a fast pace environment as such. Unlike other companies' customer service, our customer service team plays a...