Customer Service Agent
1 week ago
**Requirements**:
**Customer Service Agent / Team Leader (24/7 Operation) | Ipoh**
- **
Fluent in written and spoken** English and any other languages would be advantageous.
- Comfortable with working on** weekends, public holidays and shift work (including night shift)**, when required.
- Has a strong passion for Customer Service and managing the flow of Customer Experience.
- Able to work well under pressure in a fast-paced environment.
- Resourceful, proactive, and able to work independently to produce high quality technical or professional work
- Experience in Omni Channel support experience with basic ticketing systems (SalesForce/Zendesk/Avaya/Facebook Page Manager), would be advantageous.
**Responsibilities**:
- Escalate complaints and feedback to the correct Channel / Managers.
- Ensure key directions from the Management are followed through and accomplished.
- Achieve set SLA’s and targets daily.
- Manage any other ad-hoc tasks assigned by supervisor.
**Benefits**:
- Additional Allowances and Incentives
- EPF provided
- Working in a team
Additional Benefits
- Allowance Provided
- Training Provided
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
-
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