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Jo] 客户服务执行员 Customer Service Executive

2 weeks ago

Johor Bahru, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full time

**公司简介 Company Overview**

Our client is a trusted distributor of high-quality ceiling fans and home solutions in Malaysia. We are committed to innovation and excellent customer experience. Join our team and grow with a company that values service excellence and continuous improvement.

**我们的客户是马来西亚值得信赖的高品质吊扇及家居解决方案分销商。我们致力于产品创新与卓越的客户体验。欢迎加入我们的团队，与一家重视服务卓越与持续进步的公司共同成长。**

**职位简介 Position Summary**

The **Customer Service Executive (CSE)** is the frontline of our customer interaction. You’ll manage customer inquiries, coordinate service appointments, resolve issues efficiently, and maintain high levels of customer satisfaction.

**客户服务执行员（CSE） 是公司与客户的第一联络人。您将处理客户咨询、协调售后预约、有效解决问题，并确保客户满意度。**

**主要职责 Key Responsibilities**

**通过电话, 电邮,**WhatsApp **等渠道，迅速专业地回应客户咨询。**
- Handle complaints with empathy, follow through on resolutions, and ensure customer satisfaction.

**处理客户投诉，提供解决方案，并确保客户满意。**
- Use internal systems (FNG, Nautilus) to arrange service requests and appointments.

**使用内部系统（如** FNG **与* Nautilus**）提交维修申请与安排预约。*
- Coordinate with technicians and other departments to resolve issues efficiently.

**与技术员及其他部门协调，快速解决客户问题。**
- Maintain accurate records of all customer interactions and service updates.

**记录客户互动内容及服务进度，确保资料准确。**
- Submit and check warranty registration for customers.

**协助客户提交与查询产品保修。**
- Manage and encourage positive Google reviews; handle negative feedback tactfully.

**鼓励客户给予好评，妥善处理负面反馈。**
- Prepare monthly reports on customer service KPIs.

**准备每月客户服务相关报告及绩效指标。**

**任职资格 Requirements**
- Minimum 3 years' experience in a customer-facing role (logistics, retail, or service preferred)

**至少三年客户服务相关工作经验（物流、零售或服务行业尤佳**
- Good communication in English, Mandarin and/or Malay is an advantage

**良好的英文沟通能力；会中文或马来文为加分项**
- Familiar with CRM systems (e.g. ZohoDesk), scheduling and ticketing tools

**熟悉客户服务软件与预约/工单系统（如** ZohoDesk**）**
- Proficient in Microsoft Office / Google Workspace

**熟练使用** Microsoft Office 或 Google Workspace
- Strong time management, multitasking, and problem-solving skills

**良好的时间管理、多任务处理与问题解决能力**
- Team player with a positive attitude

**拥有良好的团队合作精神与积极态度**

**加入我们的理由 Why Join Us?**
- Competitive salary & benefits **薪资与福利具竞争力**:

- Friendly and supportive team **团队友好，气氛融洽**:

- Remote working option on Saturdays **星期六远程工作(居家办公)**:

- Opportunities for career development & training **职业发展与在职培训机会**:

- Be part of a growing, reputable brand **加入值得信赖、不断发展的品牌企业**

**地点 Location**: Johor Bahru (JB Office) **柔佛新山办公室**
**工作时间 Working Hours**:

- Monday - Friday: 8:30 AM - 5:30 PM

**星期一至星期五：上午** 8:30 **- 下午** 5:30
- Saturday: 8:30 AM - 12:30 PM _(Remote Working)_

**星期六：上午** 8:30 **- 中午** 12:30**（远程上班-居家办公)**
*

**薪资范围 Salary Range ：** RM 3,000 - RM 4,000

Pay: RM3,500.00 - RM3,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person