Operations Manager

5 days ago

Remote, Malaysia Finberty Pte Ltd Full time

Grounded in no-BS, scientifically-backed solutions, Finberty empowers financial advisors to build teams, generate quality leads, and create meaningful engagement with customers like never before. We don’t just rely on traditional methods; we challenge them. This approach is deeply woven into our culture. We’re straightforward (no-BS, to be exact), evidence-driven, and GREAT.

**The GREAT Finberty Culture**
- Growth Mindset: We believe in the potential of every individual to grow, learn, and evolve.
- Reliability: Dependable in every action. Take full ownership.
- Empathy: We understand and care deeply, not just for our clients, but for every member of our team.
- Action-Driven: We’re not about words; we’re about doing. Results speak louder.
- Teamwork: Collaboration is at our core. Together, we achieve more.

**Responsibilities**
- **Project and System Management**: Lead and manage projects aimed at improving operational efficiency, system enhancements, and the implementation of new SOPs. Ensure projects are delivered on time, within scope, and budget.
- **Performance and Process Optimisation**: Develop and track key performance indicators for business operations while leading continuous improvement initiatives to meet those benchmarks.
- **Customer Relationship Management**: Strategically manage client relationships through improved service delivery and operational excellence, ensuring high levels of customer satisfaction.
- **Planning and Implementation**: Work closely with senior management to strategize and implement comprehensive business operations plans that align with company goals and objectives.
- **Team Leadership and Collaboration**: Lead the operations teams in a collaborative effort to achieve project milestones and operational targets, embodying and promoting the GREAT culture.
- **Risk Management and Troubleshooting**: Proactively identify operational risks and issues, developing effective solutions and mitigation strategies to address them promptly.

**Qualifications**
- Bachelor’s degree
- Minimum of 2 years of experience in one of the following fields: revenue operations, sales operations, product operations, or customer success
- Passionate about Finberty’s GREAT culture and embodying it in every interaction.
- Strong analytical and problem-solving skills, with proficiency in process improvement methodologies.
- Expertise in CRM software, data analysis tools, and performance metrics.
- Exceptional communication and leadership skills, capable of driving change and operational excellence.
- Proven ability to manage and improve business operations, ensuring client satisfaction and organizational efficiency.

**Benefits**
- Competitive salary with performance-based bonuses.
- Self-learning funds.
- Generous paid time off.
- Continuous learning and professional growth opportunities.
- A dynamic, GREAT work culture that celebrates individuality and teamwork.
- Flexible hours and working locations.

**Salary**: From RM9,000.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- sales, revenue, or customer operations: 2 years (required)

**Language**:

- English (required)

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