Service Active Directory

**Key Responsibilities**:

- Produce enterprise-level designs for Active Directory and Windows File Services for global initiatives following those through to implementation via collaboration with project and support teams.

Identify opportunities to innovate, extend and enhance service delivery everywhere possible.

Own Root Cause Analysis and Problem Management for corporate Identity Management environment.

Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two support.

Install, configure, and maintain Active Directory and third party software utilities for hardware systems within company operational guidelines.

Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.

Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

Provide training as required

Manage customer satisfaction through effectively communicating and managing customer expectations

**Requirements and skills**
- Minimum 5 years' experience supporting Active Directory (AD), Group Policy Objects (GPO), Active Directory Federated Services (ADFS), Certificate Authorities (CA), and Public Key Infrastructure (PKI), Dynamic Host Configuration Protocol (DHCP), Domain Name Systems (DNS), Distributed File Systems (DFS), and Windows Server Operating Systems - 2008 R2, 2012 R2, 2016 and 2019.
- Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.
- Expert knowledge in administering Active Directory (AD) and GPO’s.
- Expert knowledge of AD, ADFS, PKI in Windows Server 2016/19, Windows Server 2016/19 R2.
- Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2016/19 landscape.
- Knowledge of Microsoft Forefront Identity Management (FIM), Microsoft Exchange, Quest Active Roles Server (ARS) are preferable.
- Must have deep and thorough understanding of monitoring best practices, preferably with Microsoft System Center Operation Manager (SCOM) understanding and experience.
- Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems.
- Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
- Must show a progressive advancement in responsibility including deep troubleshooting technical skills.
- Must have an understanding of how to identify and instill industry best practices.
- Ability to translate technical issues into understandable business language for end users.
- Desired experience working in a fast-paced Banking environment with a career record of accomplishment of engineering, developing, deploying, and maintaining business critical systems in the area of technical expertise including hands on solution development and implementation experience.
- Team Player with proven leadership, communication, organizational, and strong interpersonal skills. The role requires significant interaction with many different teams across a global company.
- Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges.
- Self-motivated, with keen attention to detail and excellent judgment skills
- Ability to establish new standards for quality, performance or productivity
- Must have excellent writing and communication skills, strong communicator with ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers as needed

**Soft skills**:

- Basic knowledge of Architecture concepts, methodologies, and DevSecOps
- Very good English language level (both speaking and writing)
- Good communication and teamwork skills
- Quick learner with the ability to research and investigate relevant technology and approaches
- Ability to work on architecture artifacts independently

Application Question(s):

- How many years of experience do you have working with Active Directory (AD)?
- How many years of experience do you have working with Microsoft Identity Technologies ?