Service Desk Operation

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

Job Description**Responsibilities**: Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements. Able to work on 24/7 shift rotation. Other duties as assigned by the Service Desk Manager. Learn fundamental operations of commonly used...

1. Level G, TM Cyberjaya Complex, Lingkaran Teknokrat Cyber 4, 63000 Cyberjaya, Selangor; OR 2. TM Annex 2/TMCC Jalan Pantai Baharu 50672 Kuala Lumpur 9.00am - 10.30pm (10.5 hours per day); 4 days a week 1. Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...

Company DescriptionChina Trading Desk (CTD) is a leading cross-border digital marketing company that helps global brands unlock growth opportunities in China and beyond. We specialise in programmatic advertising, media buying, and campaign optimisation across major Chinese platforms such as Baidu, WeChat, Weibo, Douyin, Xiaohongshu (XHS), and more. Our team...

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

This role requires professional proficiency in both English and Mandarin. Candidates without Mandarin reading and writing skills will not be shortlisted.Company DescriptionChina Trading Desk (CTD) is a leading cross-border digital marketing company that helps global brands unlock growth opportunities in China and beyond. We specialise in programmatic...

**Job Title**: Service Desk Analyst **Experience Level**: 1 Year **Job Summary**: We are seeking a motivated and customer-focused **Service Desk Analyst** with 1 year of IT support experience. You will serve as the first point of contact for technical support, resolving issues efficiently and ensuring high customer satisfaction. This role offers...

Academic Qualification - A diploma or bachelor’s degree in Information Technology, Computer Science, or any dicipline. 2. Skills - Fundamental understanding of computer hardware and software. - Ability to follow standard operating procures and escalate issues when necessary - Customer-focused attitude, eagerness to learn, and ability to work effictively in...