SAP Service Desk Operations

1 week ago

Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time

1. Level G, TM Cyberjaya Complex, Lingkaran Teknokrat Cyber 4, 63000 Cyberjaya, Selangor; OR

2. TM Annex 2/TMCC Jalan Pantai Baharu 50672 Kuala Lumpur

9.00am - 10.30pm (10.5 hours per day); 4 days a week

1. Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.

2. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.

3. Responsible to execute, manage, control and enforce procedures and process flow in IT Service desk to ensure escalation process, policy and procedures are followed.

4. Responsible to classify, record, analyse & escalate all IT related request to relevant support group within a standard time frame or Service Level Agreement.

5. To control and ensure all request are channel to respective support group or expert in providing required IT consultation, system or IT infrastructure.

6. Responsible to provide functional and technical support for the system delivered into Production.

7. To assist, support and coordinate the implementation and certification/assessment of audit within Business & Service.

8. To implement the information security activities (ISMS) in term of confidentiality, integrity and availability within GITD.
- Bachelor's Degree in Computer Science, Information Technology, or any other relevant discipline
- 2 years - Experience in various IT Fields in IT Operation, maintenance support or other IT related Field especially in support services
- Strong problem-solving, communication skills, customer focus and customer orientation.
- To handle extra workload with minimum supervision.
- Flexible and willing to work in shift operation.
- Possess ability to understand on IT life cycle.
- Ability to learn quickly and work independently or as part of a team

Contract length: 12 months

**Salary**: RM2,299.48 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- SAP: 1 year (required)

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