Customer Business Support Specialist

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**Summary Job Description**

The Customer Business Support (CBS) team plays a vital role in supporting the Sales Function of the SAP Customer Success Services (CSS) business. The CBS team aims to reduce administrative burden on front-line sales staff, enabling them to concentrate on customer-facing activities. As a CBS Specialist, you will familiarize yourself with standardized processes and handle various tasks, including triaging requests, generating sales contracts, managing deal systems, facilitating approvals, and collaborating with counterparts and resource management teams

**Responsibilities**
- Provide sales contracts (Order Forms) to customers.
- Collaborate with requestors to gather necessary information for deal processing.
- Utilize the SAP Harmony deal system and SAP CRM system to set up deals and quotes accurately.
- Initiate approval requests for quotes within the Harmony System.
- Generate standard pro-forma contracts by populating information from quotes into the Order Form.
- Support deal processing and triage by working closely with in-country counterparts.
- Coordinate with the resource management team to identify suitable resources for deals.
- Submit Services Order Forms to customers or opportunity owners.
- Ensure timely completion and receipt of signed documents.
- Take ownership of opportunity triage, scope verification, deal creation, quote generation, deal approval, Order Form creation, Order Form issuance, Order Form countersignature, deal closure, and handover to delivery.
- Escalate/alert designated managers in case of unmet outcomes or significant delays.
- Provide support for deals across English-speaking countries while gaining knowledge of country-specific intricacies and key support staff within the broader region.
- Personal Organization: Managing a high volume of deals simultaneously across various stages of processing.
- Effective organizational skills are crucial for success.
- Bias for Action: Engaging confidently with new individuals to obtain missing information for deal completion.
- Critical Thinking: Understanding work content and questioning validity when required.
- Reading and comprehending tasks rather than just following routine procedures.
- Stakeholder Management: Establishing clear expectations with stakeholders and consistently meeting them.
- Strong written and verbal communication skills in English and a required secondary language.
- Following a structured process for capturing customer requirements.
- Proficient usage of internal SAP systems as per instructions.
- Self-management abilities with mínimal supervision.
- Proficiency in Microsoft Office tools: Excel, SharePoint, PowerPoint, and Word.
- Previous experience in sales support activities or a background in operations/accounting is preferred.
- Desire to work collaboratively within a team, offering support to colleagues and building trust and competence in the role.

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 433195 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid