Office 365 & Azure Directory Administrator

**Location**:Kuala Lumpur, MY, MY**Job Function**:Information Technology**Requisition Number**:150742**Description**:
**Job Summary**
This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH’s internal & external collaboration, communication and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.

**General Responsibilities**
- Build, run and maintain digital workplace solutions.
- Strong technical backgrounds in identity management solutions with Active Directory & Azure Active Directory.
- Familiar with onboarding & offboarding process with Identity Governance & Administration solutions, include SailPoint, Saviynt or Okta.
- Strong technical backgrounds in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.
- Strong technical backgrounds in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
- Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
- Familiar with unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.
- Experience in supporting Windows 10 & 11 administration and security patch.
- Familiar in Microsoft/Office 365 administration including Active Directory, Azure Active Directory, Exchange Online, SharePoint Online, Teams, Security & Compliance and etc.
- Familiar with endpoint detection and response solutions include Defender or Crowstrike.
- Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.
- Support senior manager / director in managing operating expenditures against operating budgets to ensure efficient usage of resources.
- Create and manage project timelines for all digital workplace solutions.
- Assist evaluations for designing digital workplace solutions for supporting global implementation.
- Play active role in enabling DKSH’s culture elements - Our purpose, Our values & Our People DNA.
- Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
- Ensure services provided adhere to service level agreement.
- Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
- Communicate user needs, priorities and customer satisfaction.
- Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
- Provide technical guidance to other Digital Workplace personnel.
- Review and assess platform security compliance to hardening standards.
- Strong ability to analyze and present data to support product & delivery decisions as required.
- Flexible on-call rotations to ensure 24/7 security escalation coverage.
- Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports.

**Functional Skills and Knowledge**
- Excellent in numeracy and quantitative analysis skills.
- Sense of ownership and pro-activeness in identify, improve and optimize processes and mitigating gaps.
- Demonstrate fluency in local language and English, both written and verbal communication skills.
- Strong ability to work independently and cooperate with diverse teams in multiple stakeholders.
- Experience in planning & managing IT Infrastructure budget.

**Qualifications**
- Professional degree in Computer Science, Information Technology or equivalent.
- At least 5 years of working experience in IT infrastructure with a minimum of 1 years in a leadership role.
- Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.
- Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- Keep abreast of the latest technologies and technological opportunities.

**Why It’s Great to Work at DKSH