Office 365 Support Administrator

About Us

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen, China, our two guiding principles are to use technology for good and to provide value to our users. Our growth strategy is built upon attracting the best people and creating an amazing work atmosphere that balances the energy of a start-up with the resources of a global innovation leader.

Job Summary

We are seeking an experienced Microsoft Office 365 Administrator to provide advanced operational support and administration for our Microsoft 365 environment. This role serves as the technical escalation point for frontline IT support, handling complex user issues and system configurations while maintaining day-to-day operations of Microsoft 365 platforms.

Key Responsibilities

1.Operational Administration:

• Manage and administer Microsoft 365 Exchange Online, including mailboxes, distribution lists, and email flow configurations.
• Perform user account administration in Microsoft Entra ID (Azure AD), including provisioning, deprovisioning, and access management.
• Provide advanced support for user issues related to Exchange, Microsoft 365, and authentication.
• Troubleshoot email delivery issues, spam filtering, and security compliance configurations.
• Monitor and manage Microsoft 365 security policies and compliance settings for Exchange and user access.
• Assist with license management and user configurations within Microsoft 365 Admin Center.
• Collaborate with senior IT teams on migration projects, automation tasks, and policy enforcement.
• Follow and maintain SOPs related to Microsoft 365 administration and issue resolution.

2.Advanced User Support:

• Resolve escalated technical issues from frontline support teams.
• Troubleshoot complex problems with mail flow, User provision and calendar sync issues.
• Assist users with configuration of advanced features, such as mailbox permissions, shared mailboxes, and email encryption.
• Investigate and resolve persistent login/authentication issues, including MFA setup, identity synchronization, enterprise app integration and conditional access policies.
• Proactively monitor Microsoft 365 environments, identify potential issues and implement preventive measures.
• Work with the internal IT team to escalate and resolve high-impact incidents.
• Provide training and guidance to L1 team members to improve user support efficiency.
• Provide expert guidance to help desk staff on Office 365-related issues
• Create basic automation scripts (PowerShell) for routine tasks
• Develop and maintain self-service solutions for common user needs
• Maintain accurate system documentation and configuration records
• Create and update troubleshooting guides for support teams
• Conduct knowledge transfer sessions for IT staff

Job Requirement:

• 3+ years of hands-on Office 365 administration experience
• Proven experience resolving complex Office 365 issues
• Strong troubleshooting skills across different Microsoft 365 platforms.
• Proficiency with basic PowerShell scripting for administration tasks
• Knowledge of Office 365 security features and best practices
• Excellent communication skills for working with both technical teams and end-users.

Preferred:

• Microsoft 365 Certified: MS-102: Microsoft 365 Administrator
• MS-900: Microsoft 365 Fundamentals
• Microsoft 365 Certified: Enterprise Administrator Expert
• SC-900: Microsoft Security, Compliance, and Identity Fundamentals
• SC-400: Microsoft Information Protection Administrator
• Basic understanding of ITIL framework concepts
• Familiarity with hybrid environments (Azure AD Connect)