Assistant, Customer Service Operations
1 week ago
Job Title:
Assistant, Customer Service Operations
**Job Description**:
- The Role:
- Assistant, Customer Service Operations works with the regional Customer Service teams and the Directors of Customer Service Operations to help keep the business running smoothly by performing administrative, reconciliation and customer service duties.
In this role you will:
- Demonstrates a willingness to complete multiple responsibilities assigned in order to support the organization as a whole. You will help the Customer Service Representatives (CSRs) maintain relationships with their customers through (e.g.):
- Downloading customer purchase orders from customer portals & pushing them to Entegris Sales Order Automation tool.-
- Adjusting SAP delivery dates upon request & updating customer portals accordingly.-
- Issuing & sending newly updated Sales Order Acknowledgements to customers.-
- Utilizing SAP & Power BI to export data as needed to build custom reports & update customer portals.-
- Preparing customer mandated spreadsheets and delivery reports.-
- Preparing and sending customer mandated documents to customers.-
- Preparing and sending conformance/analysis certificates to customers.-
- Issuing daily consignment stock billing.-
- Printing customized labels from customer portals.-
- Performing any tasks that will allow Customer Service Representatives to focus on their primary responsibilities & customer facing activities.- Helping people and repetition attract to you. You have a great aptitude for adherence to procedures, are an enthusiastic team player, and have excellent writing and vocal skills. You exhibit great productivity and quality in promptly prioritizing a significant number of incoming requests from various individuals.- Bachelor’s Degree in any related field.-
- Minimum one (1) year experience using SAP.Ability to run reports and export data in excel.-
- Previous international experience and cultural awareness.-
- Ability to communicate effectively with others in English (written and oral).-
- Ability to work in a busy and dynamic environment.-
- Excellent organizational skills to coordinate task completions timely and effectively.-
- Detailed-oriented.Your success will be measured by:
- Providing meaningful support to the Global Customer Service by- Being thorough and detail oriented.-
- Exhibiting accountability in all work.-
- Gaining credibility and trust by meeting and owning commitment.
-
Customer Service
2 weeks ago
Bayan Lepas, Penang, Malaysia Integrated Service Technology Inc. (iST) Full time 40,000 - 60,000 per yearAbout Integrated Service Technology Inc. (iST) was founded in 1994. A global leader in third-party impartial laboratories, holds international certifications such as IEC/IECQ and TUV NORD. We are committed to providing the most comprehensive and precise technical services for our clients. Our focus includes a full range of services such as Failure Analysis...
-
Audit Assistant, Customer Service Operations
1 week ago
Bayan Lepas, Malaysia Entegris Full timeJob Title: Audit Assistant, Customer Service Operations Job Description: - The Role: An Audit Assistant in Customer Service Operations is responsible for assisting the Director of Customer Service Operations and auditors in reviewing order entries, ensuring compliance, and identifying discrepancies. The Audit Assistant is responsible for collecting and...
-
Bayan Lepas, Malaysia Dimerco Express Malaysia Sdn Bhd Full timeJOB RESPONSIBILITIES: - To learn on operations and customer service in Air or Ocean Freight - To assist with custom form preparation under supervision - To retrieve and download document for customer hardcopy invoice - To create or confirm transport orders - To prepare, control, and distribute all required Import/Export documents - To update customers on...
-
Customer Service Operations
2 weeks ago
Bayan Lepas, Malaysia NNR Global Logistics (M) Sdn. Bhd. Full time**Customer Service** - Maintain proper filling of all operations correspondences and reports. - Maintain proper records of customer correspondences. - Maintain proper housekeeping in the Operations Department. - Support the consolidation department in releasing inbound console shipments and handling collection of related charges for submission to the...
-
Customer Service Assistance
7 days ago
Bayan Lepas, Malaysia Pentamaster Full timeEmbark on a Challenging & Rewarding Career!- Proudly recognized with “Best Employer Award 2023” by EPF, we believe in empowering our employees to reach their full potential through ongoing development and career advancement opportunities. Discover the career paths available and start your journey with us today. Benefits with PentamasterBonus &...
-
Customer Service Assistant
2 weeks ago
Bayan Lepas, Malaysia MID-AMERICA OVERSEAS (M) SDN BHD Full timeCoordinate and monitor supply chain operations - Proven experience as logistics coordinator - Experience in customer service will be appreciated - Ability to work with little supervision and track multiple processes - Outstanding organizational and coordination abilities - Oordinate logistics staff (e.g. truck drivers) according to availabilities and...
-
customer service assistant
2 days ago
Bayan Lepas, Penang, Malaysia fe-c2f4-4968-9ea0-5f0cc1865853 Full time 12,000 - 25,200 per yearCoordinate and monitor supply chain operationsProven experience as logistics coordinatorExperience in customer service will be appreciatedAbility to work with little supervision and track multiple processesOutstanding organizational and coordination abilitiesOordinate logistics staff (e.g. truck drivers) according to availabilities and requirementsPrepare...
-
Customer Service Operation Associate
4 days ago
Bayan Lepas, Malaysia allstaff.com.my Full timeBayan Lepas, Penang - MYR 4400 **Qualifications**: - Degree in any field **Requirements**: - Good written and verbal communication skills in English - Good working attitude and willing to learn - Basic Japanese language skill is needed. No requirement to speak in Japanese. - Support Japan region **Job Descriptions**: - Handle Service order management...
-
Customer Service Operation Associate
2 hours ago
Bayan Lepas, Malaysia allstaff.com.my Full timeBayan Lepas, Penang - MYR 4400 **Qualifications**: - Degree holder in any field **Requirements**: - Good written and verbal communication skills in English - Good working attitude and willing to learn - Basic Japanese language skill is needed. No requirement to speak in Japanese. - Support Japan region **Job Descriptions**: - Handle Service order...
-
Customer Service
2 weeks ago
Bayan Lepas, Malaysia find Full timeCustomer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality...