Customer Service Advisor Mandarin
4 days ago
Working Location: Cheras
Salary Package: RM 3,000 + Shift Allowance RM300-RM500 + KPI Allowance RM300 + Language Allowance RM500
Rotational Shifts (weekends & public holidays)
Monday to Sunday - 5 working days + 2 days off
24/7 working shift ( 8 hours + 1 hour break)
**Job Description**:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
Job Requirements:
- Fluent in Mandarin/Cantonese & English (B2 and above)
- Able to work in rotational shift
- SPM and above
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM3,000.00 - RM4,300.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Are you willing to work in rotational shift?
- What is your notice period?
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
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