Credit Recovery Officer

5 days ago

Seremban, Malaysia aps & partners sdn bhd Full time

**Job description**

**Job Title: Credit Recovery Officer**

**Location**: Jalan Pusat Dagangan Sendayan 3 Negeri Sembilan

**Department**: Icon, Water Filter & Red One

**Reports to**: Collections Manager

**Employment Type**:Full-time

**Salary Range**: RM1,800 - RM10,000

**Job Summary**:
**Key Responsibilities**:

- **Contact Debtors**: Initiate communication with individuals and businesses to collect overdue payments via phone.
- **Negotiate Payment Plans**: Work with debtors to establish mutually agreed-upon payment plans, ensuring that collections goals are met while maintaining professionalism.
- **Maintain Records**: Accurately record and update all debtor interactions in the system, tracking payments, arrangements, and follow-up actions.
- **Resolve Disputes**: Address and resolve payment disputes or concerns in a professional manner, providing clear information and solutions to the debtor.
- **Compliance**: Ensure all debt collection activities comply with federal, state, and company regulations, including the Fair Debt Collection Practices Act (FDCPA).
- **Collaboration**: Work closely with the collections team and other departments to achieve overall business objectives and contribute to improving collection processes.
- **Customer Service**: Provide excellent customer service, maintaining a respectful and empathetic approach to debtors while achieving collections goals.
- **Monitor Accounts**: Review accounts regularly to identify overdue payments and take appropriate actions based on company policies.

**Qualifications**:

- Previous experience in debt collection, accounts receivable, or customer service is a plus.
- Knowledge of debt collection laws and regulations (e.g., FDCPA) is highly desirable.
- Strong communication and negotiation skills, both written and verbal.
- Ability to remain calm, professional, and empathetic when dealing with challenging situations.
- Goal-oriented with the ability to meet and exceed collection targets.
- Proficient with Microsoft Office Suite and experience with debt collection software or VOLARE systems.
- Strong attention to detail and organizational skills.

**Why Join [APS & PARTNERS SDN BHD]?**

At [APS & PARTNERS SDN BHD], we value integrity, professionalism, and teamwork. As a member of our collections team, you will have the opportunity to make a direct impact on the financial health of our company while building your career in a supportive and growth-oriented environment. We offer [mention benefits such as competitive salary, bonus, cash incentives, company trips, training programs, career advancement opportunities, etc.].

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM10,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

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