Payments Solutions Product Manager

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The main purpose of this role is to develop, grow and lead the strategy of the Maxis Business Payment solutions and partnerships portfolio as part of the overall Maxis E-Commerce and Retail solution offering. The employee has the principal responsibility to achieve the E-Commerce and Retail product deliverable targets and manage the Payments portfolio.

The job holder is required to conceptualise the portfolio and product roadmap for Maxis Business Payment solutions and partnerships structure a holistic offering aligned with the E-Commerce and Retail Go-to-Market strategy and the overall Maxis Business direction.

What are you accountable for?
- Establish the market context/ strategic play for Payment solutions. Identify relevant technological product/ solutions, strategic business partners and market segments for formulation into an overall Omni channel commerce strategy.
- Oversee the end to end product management of the Payments solutions portfolio to meet the needs of targeted Enterprise Customers in order to drive new revenue growth and drive service take up via profitable aligned with the E-Commerce and Retail Go-to-Market strategy and the overall Maxis Business direction.
- Manage relevant partnerships within the portfolio including solution provider partners, financial institutions and regulatory bodies
- Oversee and coordinate the design, development & implementation of commercially viable, innovative & marketable new services for payment solutions.
- Lead the strategy for Payment solutions
- Oversee and coordinate the identification/ prioritisation of portfolio related product enhancements, system and process improvements required to optimise service efficiency and consumer user experience through an understanding of customer needs.
- Responsible for end-to-end product proposition for Payment solutions including business justification, product development, marketing strategy, customer experience, financial analysis, strategy, reporting and troubleshooting etc.
- Grow the Payment solutions revenue and user base, achieve long-term range plan targets and ensure optimal customer experience. Achieve revenue and subscriber targets as per approved business case. Ensure that the fulfillment process is managed and handled within the agreed SLA to the customers.
- Provide business and technical requirements for the various relevant Maxis platforms including the billing platforms working with the internal ISD and network teams and also the third party solution providers. Provides requirements that ensure that the platforms provide the optimal solutions service levels while at the same time focusing on the solutions providing the best customer experience.
- Work with the Maxis e-Commerce and Enterprise sales teams effectively to ensure the sales targets are met. Provide pre-sales support in the initial stages with the intent to handover this capability to the Enterprise Sales team, dealers and the alternate channels, if applicable.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.