Customer Service Admin

2 hours ago

Skudai, Malaysia Wonderfood City (M) Sdn Bhd Full time

**Customer Service**:

- Provide marketing information about products, services, and promotions to customers / member groups.
- Assist customers with bulk purchases and related arrangements.
- Ensure timely follow-up and resolution of customer issues.
- Record and report customer feedback to relevant outlets for improvement.
- Manage customer reviews on various platforms and assist in increasing outlet ratings.

**Administrative Support**:

- Preparing and organizing documents, reports, and correspondence. (Exp: Business license, Halal Docs, CCTV checking reports, Customers' complains report, etc.)
- Maintain and update all records, files, and customer databases.
- Support daily office operations including filing, photocopying, scanning, and data entry.
- Coordinate meetings, appointments, and communication between departments if needed.
- Monitor and update outlet business licenses or other licenses that require renewal from time to time.
- Provide administrative assistance to other departments when required.

**Requirements**:

- Minimum SPM / Diploma in Business Administration, Customer Service, or related field.
- At least 1 year of working experience in a customer service or administrative role (F&B industry experience is an advantage).
- Good communication skills in English, Bahasa Malaysia, and Mandarin (added advantage).
- Proficient in Google or Microsoft Office (Word, Excel, PowerPoint).
- Responsible, organized, and able to multitask effectively.
- Positive attitude and customer-oriented mindset.

Pay: RM2,200.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

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