Customer Service cum Admin

2 days ago

Skudai, Malaysia Mixue Malaysia Full time 24,000 - 36,000 per year

Job Description

Customer Service:

  • Handle customer inquiries, feedback, and complaints through phone calls, emails, or social media.
  • Provide marketing information about products, services, and promotions to customers / member groups.
  • Assist customers with bulk purchases and related arrangements.
  • Ensure timely follow-up and resolution of customer issues.
  • Record and report customer feedback to relevant outlets for improvement.
  • Manage customer reviews on various platforms and assist in increasing outlet ratings.

Administrative Support:

  • Preparing and organizing documents, reports, and correspondence. (Exp: Business license, Halal Docs, CCTV checking reports, Customers' complains report, etc.)
  • Maintain and update all records, files, and customer databases.
  • Support daily office operations including filing, photocopying, scanning, and data entry.
  • Coordinate meetings, appointments, and communication between departments if needed.
  • Monitor and update outlet business licenses or other licenses that require renewal from time to time.
  • Provide administrative assistance to other departments when required.

Requirements:

  • Minimum SPM / Diploma in Business Administration, Customer Service, or related field.
  • At least 1 year of working experience in a customer service or administrative role (F&B industry experience is an advantage).
  • Good communication skills in English, Bahasa Malaysia, and Mandarin (added advantage).
  • Proficient in Google or Microsoft Office (Word, Excel, PowerPoint).
  • Responsible, organized, and able to multitask effectively.
  • Positive attitude and customer-oriented mindset.

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person

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