Banking Operations

1 week ago

Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

**Roles and Responsibilities**
- Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
- Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.
- Ensure day-to-day operations comply with the regulatory and internal requirements.
- Leverage on technology to drive high degree of digitalisation and scalability.
- Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.
- Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
- Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.

**Requirement**
- Passionate about solving problems - possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.
- At least 3 years of experience in Card operations, journey mapping and process optimization
- Strong foundation in design thinking and human centric methodologies
- A sharp eye for identifying weak points in processes and work flow structures.
- A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
- An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
- Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
- Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
- Leadership and mentoring skills.
- Confidence in your abilities to lead organizational change.

Basic Salary: Up to RM 4,500

Shift Allowance: Up to RM 425

**Salary**: Up to RM4,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Please provide your availability/ notice period.

**Experience**:

- banking card operations: 2 years (preferred)

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