Sales Support Technician

2 weeks ago

Bukit Mertajam, Malaysia TMK Chemical Bhd. Full time

**RESPONSIBILITIES**:
**(1) Product Inquiry & Technical Advice**
- Respond to product inquiries.
- Prepare technical slide / presentations for customers.
- Advise on dosage, consumption rates, and product specifications.

**(2) Technical Support & Troubleshooting**
- Serve as safety representative during site visits (PPE, spill management, correct dosing systems).
- Attend customer plants to troubleshoot performance issues, safety issues, equipment malfunctions & support incident investigations.
- Train customer technicians / operators on product handling, dosage control, and safety protocols.

**(3) Pre-Sales Technical Documentation**
- Prepare Technical Data Sheets, MSDS / SDS, and product specs.
- Maintain internal technical documentation.
- Coordinate new product / concentration sample submission to third-party labs.
- Assist in Certificate of Analysis (COA) preparation.

**(4) Site & Application Assessment**
- Evaluate customer plant layout & condition.
- Recommend pumping method: tanker (size / dimension) vs IBC; required pipe length, connection type, diaphragm pump / pump head sizing.
- Review tanker / truck site access and equipment compatibility.

**(5) Cross-Functional & R&D Liaison**
- Work with R&D on customization, reformulation, and new product development.
- Participate in site visits, pilot trials, supplier / plant audits, and technical meetings.
- Any other duties assigned from time to time by the Superior & Management.

**REQUIREMENTS**:

- At least 3 year(s) of working experience in manufacturing industry is required for this position.
- Willing to travel to all around Malaysia to visit customer site, service and attend training.
- Possess car as transport vehicle.
- Required skill(s): Use MS Office (Excel, Word & PowerPoint).

**For more information on our company, please visit us at:

- **

Pay: RM2,200.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Professional development

Work Location: In person

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