Custody Client Services
1 week ago
The Asset Servicing Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. **Responsibilities**: - Manage global custody clients and serve as a point of contact for queries, engaging to understand client service needs and gaps - Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations - Ensure transactions are executed timely and accurately - Identify and implement process improvements and test new features/functions - Perform control assessments and create MIS/KPI reports for internal and/or external distribution - Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements - Ensure team development through performance management and training when required **Qualifications**: - 5-8 years of previous Asset Servicing management or financial services experience - Team management experience is preferred - Custody Settlement, Tax Operation and/or Client Service experience will be an added advantage - Consistently demonstrate clear and concise written and verbal communication - Demonstrated ability to drive results for clients in a timely and effective manner while partinering with global teams - Displays a well-developed ability to schedule work and understand relative priorities. **Education**: - Bachelor’s/University degree or equivalent experience - **Job Family Group**: Operations - Transaction Services - **Job Family**: Asset Servicing - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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