Position: Customer Service Executive
6 days ago
**Position: Customer Service Executive ( Thai Speaker)**
**Tenure: 1 Year contract ( Renewable Basis)**
**Salary: RM 4500 to RM 5000**
**Working Location: Petaling Jaya**
**Working Hour/days: Rotational Shift**
**Responsibilities**:
- Act as point of contact provide consultative support on agencies and advertisers accounts.
- Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction.
- Improve internal efficiency and customer satisfaction by proactively identifying opportunity to optimize existing or new processes and tools.
- Educate advertisers on product usage, from the basics to best practices.
- Troubleshoot and resolve complex cases
- Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through outbound calls if needed as well reach out to problematic advertisers via telephone to provide solutions.
- Promoting advertising opportunities on in-scope TikTok products based on agreed scripts and scenarios.
- Maintaining the quality of provided service by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.
- Concern for maintaining the quality of the provided services by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.
**Job Requirements**
- Minimum Degree holder
- Minimum one year customer service experience with digital marketing is preferred
- Good in native language and English communication due to business needs.
**Job Type**: Contract
Contract length: 12 months
**Salary**: Up to RM5,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Thai (preferred)
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