Lead Specialist

2 weeks ago


Cyberjaya, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with_
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._

If you believe in developing a better tomorrow, read on.

WE ARE LOOKING FOR.....
- Perform System administration for AIA Global HRIS Platform, Workday
- Supporting HRIS Technical Manager on work assignments.
- Able to manage all aspect of the Compensation and Benefit, business mapping between Global HRIS Platform and other related system.
- Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.- Provide L2 support to resolve any system related issues.- Ensure resolution time meeting SLA target.- Manages all assigned Incident & Change Requests and deliver according to the target resolution time.- Self-discipline and good deliverables to promote accountability and trust at work.- Perform system configuration and customization.- Monitor system notification (errors) and take appropriate actions.- Support end users in system usage and assist in raising overall HRIS Platform proficiency in the end user base.- Support Technical Manager in executing proof of concepts (POCs) for new Change Request when necessary.- Provide training with end users in several ASPAC locations if necessary.- Participate in regional project activities with HRIS focus.- Successful system and process integration, efficient SLA driven end-user support and communications.- Delivery of system and business process training for PCR.- Liaises with necessary AIA colleagues or business partners outside HRIS CoE to ensure delivery of the functional work as required.

Job Requirements:
- University / College graduate in computer science or other relevant discipline.- Minimum 8 years’ relevant experience in regional solution/system support with HRIT focus across the ASPAC region.- Relevant CoE experience and people management.- Good knowledge in WorkDay Integration/Reporting/Prism module- Self-starter, proactive and resourceful- Good leadership.- SLA familiarity and performance driven work culture.- Solid communication skills both verbal and written.- High level of interpersonal skills to work effectively with others.- Practical experience with HR processes and practices.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._


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