Duty Manager/guest Experience Manager

2 days ago

Johor Bahru, Malaysia Thistle Hotels & Resorts Full time

**Responsibilities**:

- The capability to coordinate and manage the day-to-day operations of the Front Desk.
- The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
- Able to monitor all standards in the hotel to ensure they are in place and enforced.
- To assist Front Office Manager to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
- Support Front Office Manager in directing, implements and maintain a service and management philosophy in line with existing SOP
- Responsible to assist in providing guest service with promptness and alertness
- Develop profit improvement ideas, policies and procedures and propose to Front Office Manager.

**Job Requirements**:

- Possess strong character with good interpersonal skills and able to work independently.
- At least 3 year(s) of working experience in the related field is required for this position.

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