Customer Service Agent Inbound

1 week ago

Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

Position - Customer Service Agent - Call Center - Inbound Calls

Working Location -Bangsar South

Working hours - 24-7 rotation shifts, Monday - Sunday, 5 working days & 2 off days

Basic Salary - From 2,300- RM 2,500- Based on relevant working experience.

Fixed Monthly Attendance Allowance - RM200

**Responsibilities**:
Primarily handle inquiries from both sellers and buyers via various contact channels.

CS Agents are expected to provide first contact resolution per standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to the user in a timely manner

To record case details in CRM

To meet key performance metrics

To communicate with key stakeholders when necessary

To communicate effectively and accurately when communicating with users

To take on ad-hoc projects/assignments

Job Requirement:
We welcome fresh graduates with excellent English communication skills to apply.

SPM holders with customer service experience are welcome to apply.

Good communication skills in English, both spoken and written are mandatory.

Able to work independently in a fast-paced working environment.

Fast learner and able to adapt to changes

Ability to multi-task, prioritize, and manage time effectively

A great team player.

Willing to work 24-7 rotation shifts

**Salary**: RM2,500.00 - RM2,700.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What are your salary expectations?
- When are you able to start work?

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