Customer Service

1 week ago

Bangsar South, Malaysia Sutherland Malaysia Full time

**Job **purpose**:
Be the Point of Contact; Support inbound/outbound & digital calls/requests to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Key accountabilities**:

- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- Adhere to company policies and procedures
- University graduate
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; with English Language proficiency
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Be customer service-minded and focus on solution providing & prior customer service experience is a plus
- Be self-motivated and take initiative
- Ability to respond positively to working in a pressured environment.
- Work well with a team and be co-operative
- Be flexible and adjust to changing business needs and environment

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Rotational shift

COVID-19 considerations:
We are providing hybrid work culture and ensure full mask policy in office plus regular sanitization on site

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- Bahasa (preferred)

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