Client Solution Architect

6 days ago

Subang Jaya, Malaysia NielsenIQ Full time

Acts as front-facing point of contact for client queries related to operational deliveries
- Proactively manages communication with client and Data Operations team
- Manage client expectations regarding operational technical possibilities
- Capture client requirements around client delivery setups and adaptations, interpreting the client’s needs and working with different stakeholders to provide the best solution
- Responsible for acquiring information on feasibility/ timelines/ costing for changes/customizations for new setups and change requests
- Investigates / problem solves to resolve issues/discrepancies and escalates to the appropriate team where required
- Monitor client tickets and take appropriate actions to ensure on time and on quality execution, as well as prompt escalation/communication if potential issues arise
- Advocate of clients to constantly improve our technical solutions by critically questioning existing solutions and processes to meet our competitive position as a market leader

**Qualifications** A little bit about you**

You will have:

- Strong communication and interpersonal skills, displaying ability to connect and build relationships with clients, leadership and peers
- Takes responsibility and accountability in ensuring you meet your client commitments
- Excellent administrative and organisational skills with an eye for detail
- Confident and enthusiastic person who can manage a varied and unpredictable workload with minimum supervision but able to ask for support when needed
- Team player that’s able to work in a collaborative way, sharing learnings and best practices but also self-motivated to train and continue their learning journey
- Ability to learn quickly, make an immediate impact and provide value added service to our clients

**Qualifications**
- High degree of computer literacy with knowledge of Microsoft suite
- Desired but not essential would-be database/data analytic exposure or a background in Mathematics or Statistics
- Desired but not essential would be previous NielsenIQ experience in Operational Reference Data or Client Instruction roles

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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