Shift Leader
2 weeks ago
**Responsibilities**:
- Maintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shifts
- Build positive employee experiences on every shift. Provide coaching and feedback. Cultivate a positive work culture that fosters teamwork and collaboration
- Deliver exceptional customer service and lead by example to create a welcoming store environment
- Adhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues. Enforce company policies and standards
- Provide operational support and perform store tasks. Oversee store cleanliness and stock organization
- Maintain rigorous quality control in food and beverage preparation. Conduct regular store inspections to ensure compliance with regulations
- Monitor sales performance and assist the store manager in achieving targets
- Clearly communicate store updates to facilitate smooth shift handovers. Report any issues, incidents, or employee performance concerns to the store manager
**Role Requirements**
- At least 3 years’ experience in the service industry with at least 1 year experience in a supervisory role
- Passion for F&B industry with proven experience in delivering excellent customer experiences
- Proven experience in leading teams
- Strong interpersonal and communication skills
- Able to multitask and manage change in a fast-paced environment
- Willingness to engage in shift work, which includes work on weekends and PH
**Job Type**: Permanent
Pay: From RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
**Education**:
- STM/STPM (preferred)
**Experience**:
- service industry: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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