Solutions Services Consultant

**Important Remark**:
**Working hour: 4pm - 12am (Malaysia Time), Mon - Fri**

**Model: Mostly work remotely (Have to come Penang office once in 2/3 times)**

**Job Summary**
Our Solutions teams strive for efficient delivery of, and maximum value from the company platform(s) for our clients. The Solutions Services Consultant will be a key figure in ensuring the ongoing success of our platform post-implementation. This role differs provides an adjacent service offering to the Solutions Delivery team by focusing on business-as-usual (BAU) activities, including handling project debt, implementing additional project phase enhancements, and acting as a technical advisor for ongoing client needs.

**Core Responsibilities**
**Technical Advisory**
- Serve as a trusted advisor on platform configurations, new requirements, and best practices, helping clients optimise their use of the platform.

**Ongoing Support**
- Take ownership of project work carried over from the initial delivery, steering all deliverables to completion and to the client’s satisfaction.

**New Enhancements**
- Manage and execute additional projects, such as the integration of new features or changes in the clients’ workflows.

**Platform Maintenance**
- Keep delivered platforms “lights on”, ensuring that they continue to meet client needs with mínimal downtime.

**Global Support**
- Provide support across multiple regions, which may require working unsociable hours to accommodate global time zones.

**Other Responsibilities**

**Design**
- Author change request documentation with precision, ensuring alignment with final published documents suitable for delivery

**Delivery**
- Join client calls to support requirements gathering and analysis
- Recommend solutions within platform capabilities and limitations, capturing and documenting requirements
- Collaborate with peers and internal stakeholders to ensure clarity and feasibility on client requirements
- Effectively manage deliverable timelines, risks, and stakeholder communications
- Ensure timely delivery of deliverables
- Configure and customise EB360 platforms to meet client specifications, following best practices for platform configuration

**Continuous Improvement**
- Actively engage in team discussions and offer insights for improvement
- Attend internal meetings and training sessions to enhance skills and knowledge
- Contribute new ideas and solutions for process improvement

**Behaviour**
- Represent the team positively and transparently in internal and external interactions, aligning with the team mindset

**Qualifications**
- Project and/or client management skills with the ability to manage multiple tasks simultaneously
- Demonstrable analytical and problem-solving skills, with attention to detail
- Excellent communication skills, both written and verbal (English), with the ability to interact effectively with clients and team members
- Proficiency in configuring and customising software platforms, with a keen eye for detail
- Proactive attitude and ability to work effectively in a team environment
- Willingness to learn and adapt to new technologies and methodologies (today we use API via Postman, plus our main product configuration utilises a pseudo-programming tool)
- [DESIRABLE] Experience in a similar role, preferably within the SaaS industry
- [DESIRABLE] Familiarity with software configuration concepts and tools
- [FAVOURABLE] Bachelor's degree, ideally in Computer Science, Information Systems, or a related field (or equivalent work experience)

**Job Types**: Full-time, Permanent

Pay: RM6,500.00 - RM12,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Evening shift
- Monday to Friday

**Experience**:

- API: 3 years (preferred)
- Postman: 3 years (preferred)