Credit Recovery Officer

2 days ago

Puchong, Malaysia PASADANA SDN BHD Full time

PASADANA SDN BHD is a wholly owned Bumiputra company, incorporated on 13th October 1997, with our main objective to assist clients in collecting Commercial and Consumer bad debts nationwide. We are currently in our 27th year of servicing our clients in debt recovery industry.

Our headquarters are located in Bandar Sunway, with additional branches in Setia Alam, Cheras, Puchong and Senawang Negeri Sembilan.

**Job Highlights**

Fast growing company

Opportunity for career growth & learning

Comfortable work environment & teamwork

**Location**:SetiaWalk, Puchong (walking distance to LRT)

**Key Responsibilities**:

- To be responsible for maximizing collection through effective collection actions and minimizing the collection cost
- Work according to the collection goals established and meeting the collection target and productivity KPIs as per set by the management and company
- Follow all company rules and regulation, compliance, code of conduct including maintaining the secrecy of customer record to maintain customer trusts towards the company
- Contact the debtors as allocated by the Leader/Manager to request for outstanding payment as quickly and efficiently as possible via telephone call, sms, notices and all other collection method approved by the company
- Review on all account which has contactable telephone numbers and re-initiate follow-up call and converting these accounts to be a payable account to ensure account is closed
- Attend and resolve debtors’ enquiries with regards to collection actions initiated by you on outstanding payment or related matters to ensure customer settle the total outstanding bill
- Record all information obtained into the system and ensures the account status is always up to date to ensure collection process run smoothly
- Inform and communicate with the Team Leader on any work-related issues so that the solution can be done accordingly
- Any other duties commensurate to this role as may be required from time to time to be communicated by management

**Key Requirements**:

- Hold at least SPM certificate or any other equivalent qualification approved by management
- Minimum 1-2 years of experience in relevant industry or fresh graduate is encouraged to apply
- Fluent in Bahasa Malaysia and professional English
- Able to work independently with minimum supervision and team work oriented.
- Self-motivated, aggressive, strong analytical, interpersonal and excellent communication skills.
- Have experience in customer service or debt collection is an added advantage

**Benefits**:

- Basic Salary
- Attractive High Commission
- Daily / Monthly / Team Incentive
- Performance Bonuses
- Medical Claim
- Career Enhancement
- Unlimited Commission

**Job Types**: Full-time

**Salary**: RM1,800.00 to RM2,500.00 /month **+ COMMISSION (UNLIMITED)**

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM2,500.00 per month

Work Location: In person

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