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Customer Service
2 weeks ago
**KUHEN**® **REHAB AND WELLNESS**
**Vacancy for CUSTOMER SERVICE**
**JOB DESCRIPTION**:
**1.** **SYSTEM DATABASED**
- Engages in superior customer service by making information readily available
- Registration for new and existing customer
- Maintain an up-to-date customer database by entering customer profile details
- Working with the sales team to develop targeted sales strategies.
- Creating and presenting sales performance reports daily, monthly and yearly.
- Maintain financial accounts by processing customer/ patient adjustment payment
- Collect cash and handle credit card transactions to process payments for purchase
- Ensure work area including shelves and aisles are neat and tidy
**2.** **APPOINTMENT**
- Assist in scheduling customer appointment
- Helping in reconfirm with customer after book appointment
- Manage large amounts of incoming call
**3. SOCIAL MEDIA**
- Answers questions from customer
- Recommend potential product and package or service to customer by collecting customer information and analyzing customer needs
- Creates a plan for gaining customers and then retaining them.
**RESPONSIBILITY**:
- Responsible for day-to-day customer service matters.
- To execute ad-hoc duties when required.
- Provide administrative support function to the company.
- Maintain and update filing, inventory, mailing, and database systems.
- To assist the sales team of the database system.
**QUALIFICATIONS**:
- Diploma or Degree in Marketing, Business or related field
- Fresh Graduate are welcome to apply
- Willing to learn
- Good communication skills
- Good Attitude
- Proactive and Energetic
- Team Player with Leadership Potential
**BENEFITS**:
- Permanent (Full Time)
- Overtime Pay
- EPF, SOCSO, and EIS
- Entitle Leave
- Uniform
- Career Growth
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,000.00 per month
**Benefits**:
- Maternity leave
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
Supplemental Pay:
- Overtime pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
