Delivery Service Manager

7 days ago


Malaysia IntersoftKK Full time

Malaysia

**Experience**: Delivery Manager

**Skills**:Delivery Manager

ob Responsibilities
- Understand and owns every aspect of the service delivery, governance and performance.
- Face to the business for operational services and the initial single point of contact and escalation

for operational service issues.
- Responsible for driving continuous improvements to facilitate 'good enough' team output and

elevating overall service experience.
- In collaboration with Product Managers ensure releases and changes are delivered in a

controlled and agile manner.
- Lead the operations of services and products to achieve fit for purpose service levels in

productivity, quality, output, and cost.
- May act as squad lead for run squads (ops or devops).

Job Requirements
- Has business domain knowledge.
- Passionate about learning, sharing and further developing‚ best practice and embed it as next

practice to achieve greater impact.
- Good enough instead of perfection.
- Exhibits servant leadership behavior, self-aware leader and a flexible team-player.
- Possess a combination of analytical thinking, hands-on problem solving and a customer-service

mindset.



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