Technical Delivery Manager

Summary

Delivery Manager

Guidewire's Professional Services is looking for a proactive, passionate, and people-oriented Delivery Manager to join and help grow the Global Delivery Center (GDC) team in Kuala Lumpur

Job Description

What We Do?

The GDC was established to help meet a growing global customer demand for expertise in implementing Guidewire's products, currently being used by customers who are household names globally in the property and casualty (P&C) insurance industry.

As a Delivery Manager, you will be responsible for project delivery besides managing a team of Guidewire consultants who lead and execute software product implementation projects in the professional services arena, ensuring customer success.

Essential Duties as a Delivery Manager:

• Technical Leadership: They serve as the technical lead for the project, guiding solution designers, developers and ensuring that all customizations, integrations, and configurations are aligned with the overall architectural vision. This includes working with various tools and languages used within the Guidewire ecosystem, such as Gosu, Java, and RESTful APIs.

• Customer Engagement: They work closely with partners and clients to understand their business needs and translate these into technical requirements. This includes participating in stakeholder meetings, managing expectations, and ensuring that the technical solutions meet the client's business objectives.

• Continuous Improvement: Delivery Managers are also involved in the continuous improvement of Guidewire implementations. They provide ongoing support, identify areas for improvement, and ensure that the systems evolve with the partners'/client's needs, often by collaborating with the product management and development teams.

• Team Management: Responsible for line management of a group of functional and technical consultants based in Kuala Lumpur including performance management, technical oversight and guidance, leading or coordinating professional development initiatives, supporting the wider KL and GDC management team with leading and/or implementing people-related initiatives. These include initiatives in talent branding and recruitment, campus outreach and graduate programs, employee experience and engagement,  product training and technical workshops and organizational development.

• People Management:  You will be responsible for the recruitment, onboarding, engagement, to ensure employee success and continued growth within Guidewire. You will support resource/capacity planning and staffing of projects for GDC in the region and across the globe.

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Core Skills & Experience

• 10-15+ years hands-on experience with an object-oriented programming language (preferably Java — JVM, SDK, J2EE, JMS, JDBC)

• Deep understanding of the principles and patterns of object-oriented design

• Effective verbal communication and interpersonal skills

• Experience in consulting or other customer-facing roles

• Experience working on agile teams

• Experience leading and mentoring technical teams

• Knowledge of code review best practice (tools and techniques)

• Exposure to cloud technologies a plus

• Eligible to work in Malaysia and able to travel occasionally to the US, Europe or within APAC.

• Demonstrated ability to embrace emerging technologies—especially AI—and apply data-driven insights to drive innovation, productivity, and continuous improvement.

Preferred Skills

• Preference given to candidates that have a proven track record working as a delivery manager or similar role.

• Proven ability to work with insurance carriers and implementation partners.

• Proficiency in Guidewire Cloud products, e.g. InsuranceSuite Developer Fundamentals, xCenter Configuration, and InsuranceSuite Cloud Integration.

The ideal candidate will share and be delighted by our core values: Collegiality, Integrity, and Rationality.

• Collegiality - We value strong teams.  We work together as professional equals. We strive to continuously improve our processes and make realistic assumptions to maintain a reasonable work-life balance. We are trusted to manage our own time.  We value ideas, not titles. We welcome and consider contrary opinions.

• Integrity - We insist on truthful relationships with customers, prospective customers, partners, investors, and each other in everything that we do.

• Rationality - We communicate through clear arguments.  We decide carefully based on factual evidence. We like calm, systematic, thoughtful solutions. We believe in testing. We never assume that we're building software the "best" way, and constantly seek to improve our processes.

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About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

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