Technical Support Executive

1 week ago

Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship

**Requirements**:

- Degree in any discipline. Fresh graduate is encouraged to apply.
- At least one (1) year working experience in contact center or customer support related field.
- Good command of spoken and written English.
- Demonstrate excellent communication and problem-solving skills.
- Highly motivated and result-oriented team player with good interpersonal skills.
- Able to work independently and as a team.
- Have pleasant disposition and attitude.
- Ability to handle stressful situation appropriately.
- Able to work on rotational shifts and public holidays.

Location: Quill 9, PJ (Accessible by LRT Taman Jaya + Free ride bus)

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,000.00 - RM4,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Application Question(s):

- Able to start immediately?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

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