E-commerce Executive

1 week ago

Petaling Jaya, Malaysia Synagie Sdn Bhd Full time

For Synagie and our Brand Partners, we eat, sleep, and breathe only one thing - a seamless consumer journey experience. Where we need you most is to ensure this mission comes to life. You will manage and support daily activities required to upkeep and grow assigned Brand stores across multiple channels and platforms.

Key Responsibilities:
1. Ensure timely execution of store operations*

*Store refers to online stores for Brand partners
- Mastery of online platforms' seller centers (e.g. Lazada / Shopee / TikTok, etc)
- Check and investigate reasons for unsuccessful orders and recommend solutions
- Conduct check on OOS listings and rectify where necessary
- Develop and upload product listings for stores in accordance to best practices
- Maintain promotions for stores and perform ROI analysis for future learnings

2. Develop stores in accordance to best practices
- Analyse traffic, clickthrough rates, and relevant metrics on your Brand Stores
- Partner Brands and internal teams with ultimate objective of increasing conversion rates
- Optimise store layouts quarterly, and during campaigns to improve buyer journey and maximise conversions

3. Reporting and Campaign participation
- Extract daily, weekly, and monthly reports as required
- Ensure 100% campaign participation and campaign product submissions
- Collate campaign deadlines and requirements to coordinate with relevant internal teams

4. Platform Insights and Expertise
- Be an expert of assigned platforms' tools and new developments to ensure stores are up to date with all new developments
- Assist in the development of best practices for showcase and learnings for regional sharing

**Requirements**:

- A Bachelor's Degree or Diploma, in Business, eCommerce or similar fields
- Keen interest in the world of eCommerce and channel operations management
- Prior experience in eCommerce will be advantageous
- Strong sense of ownership and accountability
- Possess good communication skills and able to work in a fast paced but nurturing environment
- A great team player and the ability to adapt to a fast-paced environment
- Strong analytical skills, proficiency with Microsoft Excel
- **Must be amenable to work in a hybrid setup (twice a week onsite)**

**Salary**: RM2,800.00 - RM3,000.00 per month

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