Product Manager

1 week ago

Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 7063
- Job Description:
**Summary**

We are seeking a highly skilled and customer-focused Product Manager to lead the development of personalisation and customer engagement features within our digital banking platform. The role involves managing the end-to-end product lifecycle, driving innovation, and delivering hyper-personalised experiences that meet diverse customer needs while supporting the bank’s strategic growth objectives.

This position requires a strong background in user-centric design, data-driven decision-making, and collaboration with cross-functional teams in a fast-paced, dynamic environment.

**Duties and Responsibilities**

**Product Strategy & Planning**
- Develop and execute the product vision, strategy, and roadmap for customer experience and personalisation features, aligned with business objectives.
- Conduct market research and customer feedback analysis to identify opportunities for innovation and feature optimisation.

**Product Development**
- Manage the end-to-end product lifecycle from ideation to post-launch, ensuring timely and high-quality delivery.
- Collaborate with design, engineering, compliance, and marketing teams to create customer-centric, scalable solutions.

**Performance Monitoring & Analytics**
- Define and track product KPIs (e.g., engagement, retention, Net Promoter Score) to evaluate feature performance and guide enhancements.
- Utilise A/B testing and user analytics to refine features and make data-driven decisions.

**Regulatory Compliance & Risk Management**
- Ensure that customer-facing features comply with relevant banking regulations, AML, and data privacy requirements.
- Work closely with compliance and legal teams to navigate regulatory challenges.

**Stakeholder Engagement**
- Act as the primary point of contact for internal teams and external partners, ensuring alignment on product goals and priorities.
- Communicate product updates, progress, and performance insights to stakeholders.

Qualification

Bachelor’s degree in Business, Finance, Computer Science, or a related field.

Years of Experience

Minimum of 5 years of experience in product management, with a proven track record in banking and/or fintech.

Specific Skills/Knowledge and Certification Required

**Skills**
- **Strategic Product Management**: Expertise in defining product visions, roadmaps, and managing lifecycles in Agile environments.
- **Banking & Fintech Expertise**: Deep understanding of banking products (e.g., deposits, loans) and fintech innovations (e.g., open banking, digital payments).
- **Data-Driven Decision Making**: Strong analytical skills to define KPIs, measure success, and iterate on products.
- **Customer-Centric Design**: Ability to design personalized, user-friendly solutions based on customer insights.
- **Stakeholder Management**: Proven ability to lead cross-functional teams and manage relationships with vendors and partners.

**Certification**
- Any certification in Product Management, Agile or Scrum is an added advantage

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