Customer Service
24 hours ago
Requirement:
1 year experience in Customer Service
Fluent in English and Chinese
Preferably with outspoken personality.
With Customer Service experiene is added advantage
Computer Literate
Responsibility:
Confer with customers by telephone to provide information about products or services or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
Enhance and improve current process.
Ensuring Customer Service satisfaction with clients
Following process and procedure of the Company.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Yearly bonus
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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