Manager, Bancassurance Governance and Operations

4 days ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us Key Responsibilities and Accountabilities: Functional (job responsibilities): - Develop, implement, and maintain comprehensive sales surveillance frameworks to monitor bancassurance sales activities for adherence to internal policies, regulatory requirements and ethical standards. - Collaborate with Compliance, Legal, and Risk departments to ensure all bancassurance products and sales processes meet the latest regulatory requirements. - Investigate and report on sales-related incidents, recommending corrective actions and preventative measures. - Develop and maintain process documentation, standard operating procedures (SOPs), and service level agreements (SLAs) for all bancassurance operations. - Establish and manage a robust complaint-handling framework for bancassurance products, ensuring timely and effective resolution of customer grievances. - Analyze customer data and market trends to identify opportunities for increasing bancassurance product penetration across the bank's customer base. - Develop and implement strategies and campaigns in collaboration with sales and marketing teams to enhance cross-selling and up selling of bancassurance products. - Monitor and report on bancassurance customer acquisition, retention, and penetration rates, identifying areas for growth and improvement. - Take ownership of the end-to-end execution of new bancassurance initiatives and projects, from conceptualization to launch and post-launch review. - Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and risk management. Jobholder Requirements: Requirement: - Malaysian citizen. Education/Qualifications: - Undergraduate degree in Accounting/Banking/Investment/Finance/Economics or a related field. - Pre Contract Exam (PCE), CEILI and Takaful Basic Exam (TBE) certification is a plus. Experience: - 7 years and above relevant experience in financial/insurance field. - Working in banking or insurance operations roles with regulatory compliance experience and/or project management skills. - Strong interpersonal skills — Personable, approachable, collaborative. Special Skills: - Strong stakeholder management skills - Good analytical skills - Working proficiency of English, Bahasa Malaysia and Chinese What’s next? - About Hong Leong Bank_ - We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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