Front Desk Ambassador @ Hotel Receptionist

2 days ago

Ipoh, Malaysia Headlines International Full time

**Guest Check-In and Check-Out**:

- Welcome guests warmly upon arrival and assist with the check-in process.
- Verify guest information, including identification and payment details.
- Provide room keys and directions to guest rooms.
- Inform guests about hotel facilities, services, and amenities.
- Process payments and handle cash and credit card transactions accurately.
- Coordinate with housekeeping and maintenance staff to ensure rooms are ready for check-in.
- **Guest Services**:

- Answer incoming phone calls and respond to guest inquiries and requests.
- Assist guests with luggage handling and storage.
- Provide information about local attractions, dining options, and transportation services.
- Arrange reservations for dining, transportation, and other activities as requested by guests.
- Handle guest complaints or concerns professionally, escalating issues to management when necessary.
- Maintain a clean and organized front desk area.
- **Reservation Management**:

- Manage hotel reservations and room assignments using the property management system (PMS).
- Process online and phone reservations accurately and efficiently.
- Modify or cancel reservations as needed, following hotel policies and procedures.
- Ensure accuracy of guest information and special requests in reservation records.
- **Administrative Tasks**:

- Prepare and distribute guest registration cards and key cards.
- Maintain accurate records of guest interactions, requests, and payments.
- Complete daily reports, including occupancy rates and revenue summaries.
- Assist with billing and invoicing procedures, including posting charges to guest accounts.
- Handle guest mail and packages, forwarding them to appropriate recipients.
- **Security and Safety**:

- Monitor the lobby area and entrance to ensure security and safety for guests and staff.
- Respond to emergency situations or security incidents, following hotel procedures and protocols.
- Provide assistance during evacuations or other emergencies, guiding guests to safety as needed.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Meal provided
- Opportunities for promotion
- Professional development

Work Location: In person

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