Customer Service Rep

6 days ago

Cyberjaya, Malaysia Jibs-Ray Nigeria Ltd Full time

*ROLE: - Customer Service Advisor - Mandarin Speaker*

Location: Cyberjaya, Malaysia

**Salary**: RM 4,500

Language: Mandarin (At least 1 year Customer Service experience, GDS system experience will be added advantage )

Joining date: ASAP

Work Hour: Rotation Shift

Education: SPM /Diploma/Degree

*Role & Responsibilties:*
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest

day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.

Pay: RM4,500.00 per month

Work Location: In person

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