Trainer
7 days ago
**Job Summary**:
**Key Responsibilities**:
- **Develop and deliver** engaging training programs for new and existing employees in retail and supermarket operations.
- Train staff on **store operations**, **point-of-sale systems**, **inventory procedures**, **customer service**, **product knowledge**, **merchandising**, **safety protocols**, and **loss prevention**.
- Create training materials such as **manuals**, **presentations**, **videos**, **quizzes**, and **on-the-job tools**.
- Collaborate with store managers and HR to identify training needs and performance gaps.
- Conduct **onboarding programs** for new hires to ensure smooth integration into the company.
- Monitor training effectiveness through **feedback**, **observations**, **assessments**, and **performance metrics**.
- Maintain accurate training records and ensure compliance with company policies and legal requirements.
- Stay up-to-date on industry trends, best practices, and changes in company procedures.
- Provide coaching and mentoring to employees and supervisors as needed.
**Qualifications**:
- Proven experience as a Trainer in the **retail** or **supermarket** industry.
- Strong understanding of **retail operations**, **customer service standards**, and **store workflows**.
- Excellent communication, presentation, and interpersonal skills.
- Ability to engage and motivate diverse teams.
- Strong organizational and time-management skills.
- Proficient in MS Office and training software/tools.
- Ability to travel between store locations as required.
- Bachelor's degree in Business, HR, Education, or related field (preferred).
**Preferred Skills**:
- Knowledge of **POS systems**, **inventory software**, and **retail management systems**.
- Certification in training (e.g., **Train the Trainer**, **Instructional Design**) is a plus.
- Multilingual abilities are an advantage.
**Job Types**: Full-time, Permanent
Pay: RM3,500.00 - RM6,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Work Location: In person
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