Gtcs Analyst Level 1
1 week ago
**Job Title : Global Test Centre Support Analyst, Level 1 (Mandarin Speaker)**
**Location : Kuala Lumpur, Malaysia - Fully Work From Home**
**Salary Package : RM 3,200 Basic + RM 400 Shift Allowance + RM 800 Language Allowance**
**Normal working hours & Normal Working Days**
**Type : Contract 6 months (will absorb permanent based on performance)**
**Monday - Friday (Off on Weekends)**
**Duties & Responsibilities**:
- Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity.
- Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps.
- Document details of cases and prioritize according to urgency and importance in Salesforce.
- Monitor support queues in Salesforce and take accountability in following through with end to end resolutions.
- Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.
- Identify, recommend and communicate changes to existing procedures
- Work on projects and special initiatives as approved by team leads and managers.
**Requirements**:
- Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.
- Able to speak fluent English & Mandarin
- You care deeply about your performance and your teams performance
- Logical thinker with good analytical and problem solving skills
- Up-to-date technical knowledge
- Understand Basic User & Security Group Active Directory administration.
- An in depth understanding of LAN, TCP/IP, Citrix environments as well as being able to troubleshoot laptops, desktops, thin client devices, Windows 2008 servers and above.
- Good interpersonal and customer care skills
- Good accurate records keeping
**Job Types**: Full-time, Contract
Contract length: 6 months
Pay: RM3,200.00 - RM4,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: Remote
-
Finance Research Analyst Intern
7 days ago
Remote, Malaysia Dynamic Technology Lab Pte Ltd Full timeFinance Research Analysts gather data from various sources (e.g. SEC filings, new sources etc.) and do preliminary equity research based on topics guided by seniors. **Qualifications**: - Pursuing a Bachelor's/Master's degree in business, finance or economics-related fields - Knowledge and experience in the US market through personal trading and/or past...
-
Technical Business Analyst
7 days ago
Remote, Malaysia Syscon Justice System Full time**WHO WE ARE** **Syscon Justice Systems** is an **industry-leading provider** of prison and jail management software for corrections agencies across the world. Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for...
-
Japanese Speaking Data Analyst
1 week ago
Remote, Malaysia Optimum Infosolutions (M) Sdn Bhd Full timeWe are looking for **Japanese Language Data Analysts/Data Entry experts** with language skills in Its a remote job opportunity **Job Details**: **Role: Analyst, Business Process Management - Malaysia** **Role Type: Initial 10 month and Extendable Contract through Optimum Infosolutions - KL, Malaysia** **Job Location:Malaysia( Remote support)_ Work from...
-
Data Analyst
1 week ago
Remote, Malaysia Portcast Full time**About us**: Portcast is a venture-backed Singapore based startup that develops predictive supply chain technology for the logistics industry. We’re focused on building the next-gen logistics operating system to predict how cargo moves across the world and enable data-driven supply chain planning. Based out of Singapore, we’ve been building together...
-
Financial Analyst
7 days ago
Remote, Malaysia NTT DATA Full time**Req ID**: 311053 We are currently seeking a Financial Analyst to join our team in Fully Remote - Malaysia, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Key Roles and Responsibilities**: - Extract data from financial reports to conduct financial and statistical analysis and identify financial discrepancies and recommend appropriate...
-
Media Analyst
7 days ago
Remote, Malaysia Meltwater Group Full time**Description** **About the job About the Department: Insight Services** Meltwater’s Insight Services team is responsible for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels. Our...
-
Technical Support Helpdesk
1 week ago
Remote, Malaysia Trinity Workforce Solution Sdn Bhd Full time_**Role : Global Test Centre Support Analyst (Mandarin Speaker)**_ - **Type : Contract 6 months (will absorb permanent based performance)**_ - **Location : Fully WFH**_ - **Salary : RM 3.2K (basic) + RM 400 (shift allowance) + RM 800 Language Allowance**_ - **Working Hours : 8.00am - 5.00pm / 9.00am - 6.00pm (Monday to Friday)**_ **Duties &...
-
Strategy Analyst
1 day ago
Remote, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full time 73,200 - 144,000 per yearKey Responsibilities1. Product & Market DiscoveryResearch workflows in manufacturing, MRO, and industrial automation.Identify engineering pain points in manual processes (e.g., welding, spraying, sanding).Assist with customer discovery interviews and persona development.Prepare structured briefs for internal product and engineering teams.2. Strategic &...
-
Platform Analyst
1 week ago
Remote, Malaysia Sterling Check Full timeWe have great people here and are looking for more. Come join us - you will love it! Position Purpose Statement Responsible for delivering, maintaining and enhancing the platforms within Sterling. The individual will manage a portfolio of projects with multiple stakeholder and business leaders to implement new solutions and maintain existing solutions....
-
Quality Analyst
2 weeks ago
Remote, Malaysia Teleperformance Full timeQualifications: **Main Requirements**: - ** Bachelor’s degree** or **equivalent diploma** in any discipline - ** Minimum 1 years’ experience**as QA in call center - Must be proficiency in **English & Cantonese** in terms of written, reading and speaking - Able to **start work immediately** is preferred. **Responsibilities**: **Key...