Customer Service Executive

1 week ago

Bukit Jalil, Malaysia BE International Marketing Sdn Bhd Full time

**Overview of the Position**:
The role involves interacting with customers _(referring to our agents, known as Independent Business Owners (IBO))_ to address their concerns, respond to inquiries, and assist with their needs through various channels. Additionally, providing support to department management to guarantee efficiency, organization, customer satisfaction, and loyalty.

**The role required to execute the below tasks and initiative**:

- **Providing Product/Service Information**: Educate customers or agents (IBO) about the **products and the related information, the marketing plan, rules, regulations, and policies** to expedite decision-making for member inquiries.
- **Handling Escalations**: Escalate complex issues to the relevant department or manager. Communicate effectively with other departments and resolve problems promptly.
- **Ensuring Customer or agents (IBO) Satisfaction**:Follow up with customers or agents (IBO)** to ensure their issues are resolved and they are satisfied with the service provided.
- **Assist**with ad-hoc tasks as delegated.
- **Support** company events or functions when required.

**To be successful in this role, we are expecting the below**:

- **At least 1-2 years of customer service experience** preferably in the MLM (Multi-Level Marketing), Direct Selling, or Retail Industry.
- Familiar with tools such as ticketing **systems, CRM, Salesforce etc.**:

- Proficient in verbal & written **English, Bahasa Malaysia & Mandarin or Cantonese.**:

- Empathy, patience, effective problem-solving skills and negotiation skills.
- **Pleasant personality** with excellent interpersonal skills.
- **Service-oriented with positive**mindset.
- Able to work independently with minimum supervision.
- **Work location: Bukit Jalil (nearby Pavilion Bukit Jalil)**:

- **Working days : Monday to Friday (9am - 6pm)**

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- Do you possess or have access to your own transportation?
- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?

**Experience**:

- Customer Care Specialist: 2 years (required)

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