Customer Service Representative

2 days ago

Bangsar South, Malaysia OPUS IT Services Sdn Bhd Full time

**Job description**:
Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented.

1. Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.

2. Responsible for answering, commenting and replying to inquiries.

3. Responsible to ensure that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.

4. Support the activities of the Customer Engineers (CEs) assigned to him/her or within a particular geographic region or territory.

5. To plan, prioritize, assign and monitor all open work orders for the CEs.

6. Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned.

**Job Requirements**:
1. Required language(s): MUST BE proficient in Cantonese, Mandarin and Basic English both written and spoken as to serve customers in the area of Hong Kong and Taiwan.

4. Fresh Graduates/Entry level applicants are encouraged to apply. Full Training will be provided

6. Good interpersonal and communication skills, verbal and written as well as listening skills.

7. Willing to work on after hour (night shifts) arrangement. Shift allowance will be provided for those who works on night shifts

8. Willing to work on weekend and public holidays will be an added advantage. Additional Replacement Leave, Meal & Travel allowance will be provided if you work on a public holidays.

Working Hour: Shift Work (Day and Night shift)

Working Location: Bangsar South City, KL (Walking distance from Kerinchi LRT Station)

**Job Types**: Full-time, Contract

**Salary**: Up to RM4,800.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

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