Customer Service Executive

2 days ago

Bangsar South, Malaysia W Generation Trading Full time 30,000 - 66,000 per year

Position : Customer Service Executive

Salary Range : RM 2,500 – RM 5,500

Location : Bangsar South, KL

Working Hours :

Job Scope

· Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on Company's products and services.

· Provides exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.

· Utilizes a customer-centric attitude while assisting our customers on every interaction.

· Understands and expertly communicates our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries.

· Generates new product orders for existing and new customers.

· Works with internal staff and customers to identify and resolve challenges faced by customers.

· Recommends and promotes additional products and services to increase overall sales revenue.

· Consistently meets or exceeds performance expectations, including customer experience surveys, call handling metrics (including call volume), and quality standards.

· Completes internal tracking of required information in order to maintain effective records.

· Connects with customers by building meaningful relationships that support business success.

· Represents the company in a professional, courteous, and efficient manner at all times.

· Escalate product returns and refunds to relevant departments.

· Completes all company training and follows established policies and procedures.

· Demonstrates time management with presence/availability adhering to expectations.

· Participates in company events as and when required.

Requirements

  • Diploma or Degree in any discipline.
  • 3-4 years of working experience in the customer service industry. Experience in network marketing industry is a plus.
  • 2 years of contact/call center experience preferred.
  • Ability to act as a conduit between Customer Service Representatives and Customer Service Leadership, answering and filtering questions, escalating concerning issues and maintaining a positive, solution focused attitude and outwardly displayed energy.
  • Fluency in spoken and written English
  • Preferably able to communicate in Bahasa Indonesia
  • Strong communication skills
  • Excellent telephone and customer service skills including a customer-centric attitude
  • Ability to demonstrate a solid work ethic daily

Technologies and Software Proficiency: Microsoft Office Suite

Exigo – Industry and company specific Customer Relationship Manager (CRM)

Five9 – Telephony platform

Job Types: Full-time, Permanent

Pay: Up to RM5,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Language:

  • Bahasa Indonesia (Preferred)
  • English (Preferred)

Work Location: In person

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