Business Process Consultant

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We are seeking to hire a Senior Channel Business Process Analyst to support the Greater China (GCS) region, located in Penang and working closely with our customer service team.

**Responsibilities**

You will be responsible for ongoing analysis and evaluation of Greater China Distribution and Master Distributor Channel programs. This includes monthly review of 100% of the GCS Point of Sales data to ensure conformance to contractual Distributor and Master Distributor requirements. This position will work very closely with the GCS Distribution team to design sales programs and promotions to ensure smooth execution in the business center.
- This position will ensure execution and maintenance of a compliant GCS Master Distributor program:

- Documentation and communication of GCS Master Distributor Program requirements both internally to the Indirect Channel Sales team and to GCS Distribution partners, including:

- Requirement and process to register Sub-RSL in Partner Deal Registration tool
- Maintenance and internal publication of authorized Sub-RSL list
- Definition and documentation of penalty process of program non-compliance
- Requirement by Master Distributors to report all parties to a transaction on POS
- Manage Sub-RSL DDQ process
- Take ownership of GCS Distribution ongoing report requirements where possible.
- Lead random audits on Point of Sales (POS) to ensure ultimate end customer agrees with what is reported.
- Provide support to GCS Region Channel Manager to solve business problems and participate in the development of business system or process recommendations to meet Distribution program requirements. This includes problem definition, evaluation of requirements, and implementation of systems/processes.
- This role may involve project management, responsible for the gathering, planning, design and build, execution, monitoring, controlling and closure of a project. This includes monitoring overall progress & timelines and the effective use of resources and budget, and to provide progress/ status reports.
- Manage Change within organization with effective communication across teams/functions. Keeps management informed of progress, key issues and changes which may impact the business.

**Qualifications**
- Bachelor’s or master’s Degree or University Degree or equivalent
- Minimum of 5 years relevant experience, with typically 9 to 15 years practical experience. Post-graduate and/or certification / license may be required.
- Proven leadership skills
- Expertise in conflict resolution
- Analytical and strong organizational skills, with excellent verbal and written ability
- Solid organizational skills including attention to detail and multi-tasking skills.
- **Oracle and Order Management business knowledge experience are required.**:

- Able to work well in a team and independently, willing to learn and work hard and lead where required
- Ability to multi-task and manage various project elements simultaneously
- Meticulous, discreet, professional attitude and willing to work extra hours
- Experience with Report Writing and Business Intelligence tools will be an added advantage

**Work arrangement**:
Monday-Friday / 8:00am-5:00pm

**Job Types**: Full-time, Permanent

Pay: RM7,000.00 - RM10,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Are you competent with: Zinfi Deal Registration System and the 360Insights SPIFF and MDF tool?
- Last/Current drawn salary?
- Expected salary?
- Notice period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Process Analyst: 5 years (preferred)
- Oracle: 5 years (preferred)
- Order management system: 5 years (preferred)

**Language**:

- Mandarin (required)

**Location**:

- Bayan Lepas (preferred)