Customer Experience Representative {immediate

7 days ago

Kuala Lumpur, Malaysia Welsend Malaysia Full time

Job Description:
Key Responsibilities:

- Problem Resolution: Actively listen to customer complaints and take ownership of resolving issues by offering effective and timely solutions.
- Escalation Management: Escalate unresolved issues to higher-level support when necessary.
- Product Recommendations: Provide advice and recommend products, services, or loyalty programs based on customer needs and preferences.
- Feedback and Insights: Gather and share customer feedback and insights with management or product teams to help improve services and products.
- Administrative Support: Perform additional administrative tasks as assigned by management.
- KPI Achievement: Meet personal and team goals for customer satisfaction, response time, and service efficiency.
- Business Strategies: Understand and contribute to business strategies, including implementing self-service options to improve the customer experience.
- Process Improvement: Continuously improve the workflow and customer service processes to enhance service quality.

**Requirements**:

- Language Skills: Must be fluent in **English, Mandarin, Malay, and Cantonese.**
- Experience: At least 1 year of experience in a customer service role.
- Communication Skills: Excellent verbal and written communication and interpersonal skills.
- Organization & Time Management: Strong organizational skills with the ability to prioritize tasks and manage time effectively.
- Multitasking: Ability to handle multiple tasks efficiently and work under pressure.
- Customer Focus: A strong customer-eccentric attitude and commitment to providing exceptional service.
- Shift Availability: Willing to work in shifts, including night shifts, weekends, and public holidays. Preferred Qualifications:

- Problem Solving: Strong problem-solving skills with the ability to think quickly and handle challenging situations.
- Industry Experience: Previous experience in a similar industry or role is an advantage.

If you are passionate about delivering excellent customer service and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)

Expected Start Date: 12/19/2024

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