Branch Manager

**The Company**

Our client is a logistics service provider that offers a range of multimodal transportation services and third-party logistics.

The Branch Manager will be accountable to oversee and support sales growth and revenue generation. The Branch Manager will coordinate, manage, and plan the branch operations to achieve strategic business and financial objectives aligned with the enterprise’s vision and goals. The Branch Manager will be responsible for strategic business planning, financial management, process improvement, talent management, and ensure the functions’ quality, growth and efficiency goals are met.

**The Role**
- Responsible for the branch P&L, budgeting, and monthly operating expenditure.
- Set, articulate, and lead the vision and direction of the branch.
- Collaborate with the team and create a strategic business plan, and actively review, manage and adjust short
- and long-term plans.
- Align the performance objectives with the company’s objective.
- Drive improved business decision making by utilizing analytics and identify analytic gaps to improve productivity, efficiency, and financial results.
- Design, implement, and review organizational structure to drive efficiency, business objectives and growth.
- Build, manage and leverage internal relationship to ensure collaboration and alignment of capacity, consistency, quality, maximize efficiencies and results, resolve issues, and improve processes and services.
- Manage the annual workforce planning process and partner with talent acquisition to attract qualified and diverse talent.
- Develop expertise in industry trends and market drivers to support strategic planning and effective communication with internal stakeholders.
- Work with specific set of customers to conduct business reviews, forecast and plan purposes, and create sales and account management plans.
- Set volume and margin expectations for each service line/mode within the branch.
- Monitor performance metrics and adjust business processes accordingly.
- Communicate strategic plans, financial result, adjustments to strategy and processes to employees regularly.
- Manage customer claims, carrier billing and claims processes.
- Conduct cost-benefit analysis and ensure ongoing relationship oversight and routine process review.
- Direct team decisions and provide oversight for accounts receivable process.
- Identify and implement process improvements to increase efficiency.
- Understand the company’s products, services, resources, and technologies and utilize those accordingly.
- Partner with legal to oversee contract management, negotiate and discuss contracts with customers/carrier.
- Develop and maintain strong relationships with new and existing customers.
- Drive best practices in sales and account management by utilizing the company’s tools and strategies.
- Support sales growth by participating in pipeline and account reviews.
- Partner with carrier centres and internal stakeholders to ensure quality execution and issue resolution and meet customer expectations.
- Implement and review carrier relationship strategies and identify gaps and implement improvements in carrier-facing programs.
- Ensure participation in strategic carrier procurements strategies to provide quality coverage options.
- Manage direct reports’ performance and development through various methods like coaching, mentoring, training, and feedback.
- Assess and manage talents using analytics and observation to align roles and resources appropriately and focus on individual and team development, career pathing and succession planning.
- Manage reward and recognition strategies and review employee engagement measures and implement action plans to improve culture, engagement, and collaboration.
- Oversee and ensure workplace conduct, risk management and compliance practices are adhered to.
- Create and implement business continuity plans and oversee logistics and facilities managements of the branch.
- Uphold ethical standards and internal trading policies to increase quality, service and velocity.
- Ensure constant communication with employees across multiple locations providing information on organizational or divisional initiatives.
- Lead and support change management and participate in industry, community, and campus activities to enhance company’s brand.
- Ad-hoc task and duties assigned by the superior.

**The Requirements**
- Bachelor’s Degree or equivalent.
- Minimum 5 years of people management experience.
- Strong financial management experience for a business segment.
- Strong knowledge of logistics / freight forwarding industry.
- Broad market and industry knowledge, and vertical expertise and strong understanding of financial metrics.
- Proven sales / generating revenue success with sales, account management or carrier management experience.
- Experience in managing cross-functional projects.
- Strong negotiating and collaboration skills.
- Strong interpersonal and comm